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Ads Issues/concerns? Post here!

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  • Shan wrote: »
    Thanks, I've let the relevant team know, thank you for providing screenshots.

    As an FYI, this occurs on IOS as well. The main ad runs and when complete, it opens a sub window or app store box and runs for an additional 5 seconds. I'll start reporting these.
  • Commander SinclairCommander Sinclair ✭✭✭✭✭
    iOS - ads about 95% of the time crash game, (again) for past couple days. Just black screen most of the time, sometimes an ad screen appears frozen with 0:30 timer, then crashes.
    I want to become a Dilionaire...
  • Commander SinclairCommander Sinclair ✭✭✭✭✭
    iOS - ads about 95% of the time crash game, (again) for past couple days. Just black screen most of the time, sometimes an ad screen appears frozen with 0:30 timer, then crashes.

    Getting worse still. Now no ad screen even appears. Just click "ad-warp", black screen-pause, crash, reload game, ad warp, pause, crash, reload, over and over. I gave up after 6 tries.
    I want to become a Dilionaire...
  • ~peregrine~~peregrine~ ✭✭✭✭✭
    edited July 2020
    On my iPhone 7+ (iOS 13.5.1), this ad for “Trivia Crack” appeared:

    9ojx28batt8r.png

    It took me directly to the Apple app store:

    cxudix62zyy5.png

    I backtracked to STT 7.5.3 and tapped the wee triangle in the ad, then used a magnifying glass to determine that the provider is AdColony:

    zl23pum8a8d6.png

    :disappointed:

    EDIT: I have seen AdColony also do that 5-second side-box menu thing.
    "In the short run, the game defines the players. But in the long run, it's us players who define the game." -- Nicky Case, The Evolution of Trust
  • starfoxstarfox ✭✭
    edited July 2020
    maybe this is a better thread to post this question about the ads. there are a ton of "unityadscach-(bunch of letters and numbers)" and a few "MAIN_VIDEO" on my mobile. i didnt know what they were so i clicked them and they are ads from timelines. how do i stop these from being saved on my phone? i have to filter through them when looking for mp3s in my music app. i deleted them all but they eventually come back
  • On an iPad on iOS. The 5 second sub-box continues but not with every ad. I have been getting lots of ads for games that claim to award real money if you win. I would call that a gambling app, but others may disagree. While I’m not offended by the ads, they also don’t seem consistent with a Star Trek game. Ad Colony serves them.
  • ~peregrine~~peregrine~ ✭✭✭✭✭
    edited August 2020
    Unnecessary comment removed. ~Shan
    "In the short run, the game defines the players. But in the long run, it's us players who define the game." -- Nicky Case, The Evolution of Trust
  • ChangChang ✭✭✭
    Couple ads that come up for ad warp or scan or whatever I decide to watch an ad for ... After watching the ad I click the X to close the ad. It instead goes to play store and tells me to install the (insert game or whatever ad was here) I say no..go back to game hit X again to close ad... same thing. I do this for 5 or so times before I either force close the game or the ad finally closes and gives me my stuff. I'm on Android and one device is an older version and another is newest and up to date both do this.
  • Chang wrote: »
    Couple ads that come up for ad warp or scan or whatever I decide to watch an ad for ... After watching the ad I click the X to close the ad. It instead goes to play store and tells me to install the (insert game or whatever ad was here) I say no..go back to game hit X again to close ad... same thing. I do this for 5 or so times before I either force close the game or the ad finally closes and gives me my stuff. I'm on Android and one device is an older version and another is newest and up to date both do this.

    It would help to know the ad network presenting these ads, and seeing an example also.
  • I’ve had this board kings ad several times today. Video plays fully, then nothing. Game is frozen. Screen turns black. No reward. Funny enough I can restart and get the same ad again, which freezes again. No rewards 😭. I play STT on both iphone se2020 and an ipad, all with latest updates. 5unncd6we6r1.png
  • LjofaLjofa ✭✭✭
    The option to watch an ad isn’t showing unless I restart the game (multiple times a day). Never had to do that before Monday. Can’t fathom why.
  • Ljofa wrote: »
    The option to watch an ad isn’t showing unless I restart the game (multiple times a day). Never had to do that before Monday. Can’t fathom why.

    What device are you using?
  • Some ads got longer. Instead of usual 30s countdown, I got 51s and no chance to leave the ad. It just switches between the ad and Google Play, basically I just lose control over my device.
    Should it be this way? I mean 30s is OK to support our game, but almost twice that long doesn't look good.
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    7lcdbw2jlagw.jpg
  • guest_1235815762506752 TP uses a third party to provide the ads, so has no control over the length.
  • A few days ago (maybe Tuesday?) I had to restart the app sometimes to get ads. I've done several cadet missions where the 2x ad did not pop up afterward, but when I restart, the 2x ad becomes available after I run a mission.

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  • edited November 2020
    Shan

    I was told to contact you about iheart radio ads locking up my game and me needing to reboot it. I have e-mailed support and they went away before. Well they come back and work 40% of the time now. I spend cadet tickets (sometimes with dil for extra's) I watch an ad and don't get a 2x. I e-mailed support and I get some cadet tokens back. I was looking for extra shuttle boosts on thursday now I get tickets on a saturday for mostly credits. Oh boy I have 23million of them... Ya not really needed. I really want the ad to go away or be fixed. I deleted my iheart radio app on my phone and have said I am not spending anymore on the game till the ad goes away. I usually only spend on the monthly card and the campaign but if everybody does that in a month it ads up. I don't know what more to do.

    Thanks for your help
    Kaptain Tailhook
  • Shan

    I was told to contact you about iheart radio ads locking up my game and me needing to reboot it. I have e-mailed support and they went away before. Well they come back and work 40% of the time now. I spend cadet tickets (sometimes with dil for extra's) I watch an ad and don't get a 2x. I e-mailed support and I get some cadet tokens back. I was looking for extra shuttle boosts on thursday now I get tickets on a saturday for mostly credits. Oh boy I have 23million of them... Ya not really needed. I really want the ad to go away or be fixed. I deleted my iheart radio app on my phone and have said I am not spending anymore on the game till the ad goes away. I usually only spend on the monthly card and the campaign but if everybody does that in a month it ads up. I don't know what more to do.

    Thanks for your help
    Kaptain Tailhook

    Hi,

    For me to be able to do anything I would need to have a screenshot so we may try to identify the network that is serving the ad.

    Please know that for some ad issues the problem lies with the device unfortunately, older devices might not be able to handle some recent ads.

    If you are able to take a screenshot next time you see one, please do so. Even better if you are able to click on the network information that should be present.

    Thank you!
  • Automaton_2000Automaton_2000 ✭✭✭✭✭
    I've seen a unusual number of complaints over the last week about the ad warp option failing to show until the client is restarted. I can confirm that during certain periods, the option only appears once per session and requires a client restart to appear again.

    I've already submitted a ticket, but wanted to document it here in case others have the same issue and are looking for confirmation.
  • I've seen a unusual number of complaints over the last week about the ad warp option failing to show until the client is restarted. I can confirm that during certain periods, the option only appears once per session and requires a client restart to appear again.

    I've already submitted a ticket, but wanted to document it here in case others have the same issue and are looking for confirmation.

    This could be a separate discussion then, with details about platform etc
  • AmphistaffAmphistaff ✭✭✭✭✭
    Shan wrote: »
    I've seen a unusual number of complaints over the last week about the ad warp option failing to show until the client is restarted. I can confirm that during certain periods, the option only appears once per session and requires a client restart to appear again.

    I've already submitted a ticket, but wanted to document it here in case others have the same issue and are looking for confirmation.

    This could be a separate discussion then, with details about platform etc

    I see this pretty consistently. I primarily play on a Pixel 3 running Android 11. Occasionally I'll play on a Samsung Galaxy Tab S5E tablet running Android 10 though I can't remember ever having the issue there. I don't play STT on it enough to say that it never happens though.
  • AmphistaffAmphistaff ✭✭✭✭✭
    Amphistaff wrote: »
    Shan wrote: »
    I've seen a unusual number of complaints over the last week about the ad warp option failing to show until the client is restarted. I can confirm that during certain periods, the option only appears once per session and requires a client restart to appear again.

    I've already submitted a ticket, but wanted to document it here in case others have the same issue and are looking for confirmation.

    This could be a separate discussion then, with details about platform etc

    I see this pretty consistently. I primarily play on a Pixel 3 running Android 11. Occasionally I'll play on a Samsung Galaxy Tab S5E tablet running Android 10 though I can't remember ever having the issue there. I don't play STT on it enough to say that it never happens though.

    @Shan are there additional data elements that would be helpful to diagnose this? I see this on a daily basis on my phone and it's really frustrating when I lose out on double cadet ticket rewards.
  • ShanShan admin
    Amphistaff wrote: »
    Amphistaff wrote: »
    Shan wrote: »
    I've seen a unusual number of complaints over the last week about the ad warp option failing to show until the client is restarted. I can confirm that during certain periods, the option only appears once per session and requires a client restart to appear again.

    I've already submitted a ticket, but wanted to document it here in case others have the same issue and are looking for confirmation.

    This could be a separate discussion then, with details about platform etc

    I see this pretty consistently. I primarily play on a Pixel 3 running Android 11. Occasionally I'll play on a Samsung Galaxy Tab S5E tablet running Android 10 though I can't remember ever having the issue there. I don't play STT on it enough to say that it never happens though.

    @Shan are there additional data elements that would be helpful to diagnose this? I see this on a daily basis on my phone and it's really frustrating when I lose out on double cadet ticket rewards.

    It would help to have an idea of how frequent this is, and how many players it affects.
    If it is both on android/iOS and across versions/devices.

    That is why I suggested, in this case, to create a separate thread for this.
  • AmphistaffAmphistaff ✭✭✭✭✭
  • SlickSlick ✭✭✭
    A certain ad for Celestial Seasonings tries to force me to log into my Wal-Mart account to continue the ad. I can wait out the timer, but regardless it shouldn't be allowed to do this, in my opinion.
    Klingons have fleas. And the Kazon don't use soap.
  • Slick wrote: »
    A certain ad for Celestial Seasonings tries to force me to log into my Wal-Mart account to continue the ad. I can wait out the timer, but regardless it shouldn't be allowed to do this, in my opinion.

    I've merged your discussion with this one.

    For these kind of issues a screenshot would help as well as the name of the network showing the ad.

    Thank you!
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