Missing Crew

Just noticed that my 3/4 Level 100 Penk and 3/4 don't remember level Sybok are missing. Opened a ticket with support.
Starfleet Commission: August 12, 2017

Comments

  • And of course CS is refusing to put them back.
    Starfleet Commission: August 12, 2017
  • Dirk GundersonDirk Gunderson ✭✭✭✭✭
    Every time I see one of these posts, I am reminded that I should screenshot my cryostasis vault for proof in case it happens to me and I lose at CS Roulette.
  • It's ridiculous they would think someone deleted two 3/4 crew. The last two times this happened I had no problem getting the crew restored.
    Starfleet Commission: August 12, 2017
  • SvenLundgrenSvenLundgren ✭✭✭
    edited March 27
    Oh FFS, they restore the crew but took 1200 honor. I never dismissed the freaking crew so I didn't get any honor for dismissing them. WTF??? How do the CS reps not know this is a known issue???
    Starfleet Commission: August 12, 2017
  • ShanShan admin
    Let's try to keep calm please?

    CS has the way to verify when a crew has been dismissed, they would not say it was dismissed otherwise. And I can confirm that both these crew show as dismissed on our end, so it is not the case of crew suddenly gone missing.
  • I would recommend putting a little favorite heart on all crew who aren't immortalized. I occasionally had issues with crew going missing until I did that.
  • Shan wrote: »
    Let's try to keep calm please?

    CS has the way to verify when a crew has been dismissed, they would not say it was dismissed otherwise. And I can confirm that both these crew show as dismissed on our end, so it is not the case of crew suddenly gone missing.

    I am perfectly calm. I can confirm on my end that I never dismissed either of the crew in question.
    Starfleet Commission: August 12, 2017
  • ShanShan admin
    You might have done it by accident, without realizing it. It does happen.
    For Penk it was in January, for Sybok it was last year.
  • It may happen, but after going through the trouble of leveling them to 100 at 3/4* I would have purchased a citation and froze them instead of airlocking them.
    Starfleet Commission: August 12, 2017
  • Zom[BAD] Squirrel Zom[BAD] Squirrel ✭✭✭✭✭
    edited March 27
    It may happen, but after going through the trouble of leveling them to 100 at 3/4* I would have purchased a citation and froze them instead of airlocking them.

    Sometimes theres is a lag when u dismiss crew and when u dismiss a lot you easily sometimes dismiss crew you didn t want to without realizing(f.e. U have 10 crew at the bottom u want to dismiss, and after every dimiss the nxt lv1 jumps into the same spot, but sometimes a totally different crew does without noticing). Happened to me as well, thats why i always check the Reenlistment after every dismissal.

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  • I always sort by level when I dismiss. That why I cannot possibly dismiss a level 100 crew when I am dismissing level 1 crew.
    Starfleet Commission: August 12, 2017
  • I always sort by level when I dismiss. That why I cannot possibly dismiss a level 100 crew when I am dismissing level 1 crew.

    If you don't have them favorited, it is possible.
  • edited March 28
    This happens all the time and you cannot count on DB records. U must screenshot or video your crew and currencies at least every seven days.
    I lost over 1 mil credits one time, kept arguing with my C/S rep who finally sent the DB log of my credit earnings and expendetures for two weeks. I printed it and went through with a calculator and pointed out many time stamped sections where inconsistent from the balance/gain/balance/spend absolutely did not add up. Circled the mistakes, sent the pic back and got some chrons for an inconvenience since there was no way to know how many credits i actually lost.
    I have even had non-ff crew, but fully lvl 100 and fully equiped and then suddenly they need three items built to be fully equiped again????
    I have had crew disappear. And then get told i deleted them. Why? Would u dismiss a 3/3 lvl 80 crew? That was the only time i had a good C/S rep who returned my crew but prior to honor for dismissal so that was not an issue. I too sort by lvl before dismiss, then go check my dismissed section as well for back up just to be sure.
  • I always sort by level when I dismiss. That why I cannot possibly dismiss a level 100 crew when I am dismissing level 1 crew.

    If you don't have them favorited, it is possible.

    Not really, Level 1 crew are way at the bottom and Level 100 crew are at the top.
    Starfleet Commission: August 12, 2017
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