Ads no longer available - data gathering thread

ShanShan admin
edited March 25 in Engineering Room
In the hopes of finding some clues/commonalities I am starting this thread specifically for those of you who are no longer seeing ads for a long period of time.

Please use this format, if you have additional/relevant details feel free to add them, but be concise and to the point.

Ads missing since:
Device:
Operating system version:
Country:
Does you still have ads in other games?:
«13

Comments

  • FechoFecho ✭✭
    edited March 25
    Ads missing since: 02/24
    Device: Moto G6+
    Operating system: Android
    Country: Argentina
    Does you still have ads in other games?: Yes
  • ShanShan admin
    Fecho wrote: »
    Ads missing since: 02/24
    Device: Moto G6+
    Operating system: Android
    Country: Argentina
    Does you still have ads in other games?: Yes

    Can you please add the version of your operating system, thank you!
  • Jim RaynorJim Raynor ✭✭✭
    edited April 2
    Ads missing since: March 6th, 2019 after upgrading my smartphone (played on a HTC One M9 before, this device still has ads when I play STT there)
    Device: Razer Phone 2
    Operating system: Android 9
    Country: Germany
    Does you still have ads in other games?: Yes (Empire Puzzles)


    I don't know if there is maybe some sort of link from the STT account to the Google Ad ID. I have noticed that on the new device I logged in automatically and I wasn't required to play through the tutorial anymore. So STT must be connected to my Google Play ID somehow and maybe for some reason STT requires the Google Ad ID on the original device and doesn't show ads if you are playing on a new device. In other cases where people didn't change their smartphone but still lost their ads it might have resetted the Google Ad ID on their device for some reason which causes STT to think it's a new device.

    But that's just guessing around.


    Edit: Ads suddenly came back at April, 2nd, 2019
  • FechoFecho ✭✭
    edited March 25
    Shan wrote: »
    Can you please add the version of your operating system, thank you!

    Operating system: Android 9 (not rooted)

    Thank you, SHAN.
  • TraenorTraenor ✭✭
    edited March 25
    Ads missing since: February 28, 2019
    Device: Samsung Galaxy 9+
    Operating system version: Android 9 unrooted
    Country: Canada
    Does you still have ads in other games?: Other apps, yes. Not currently playing other games

    https://forum.disruptorbeam.com/stt/discussion/comment/151654/#Comment_151654

    Link to post with OS screencaps, if it helps.

  • Lutz IferLutz Ifer ✭✭
    edited March 26
    Ads missing since: January 19th
    Device: Huawei Mate 10 Pro
    Operating system version: Android 9
    Country: Germany
    Does you still have ads in other games?: Yes even those with similar concepts (i.e. "watch ad for reward")

    IIRC my phone updated to Android 9 on January 14th.
    My old Moto G (first gen) still has ads (with the same account).
  • @@ ✭✭
    Ads missing since: mid 2018
    Device: LG Tribute Dynasty
    Operating system version: Android 7.1.2
    Country: USA
    Does you still have ads in other games?: Yes
  • Ads missing since: 01-22-2019 after phone change
    Device: Huawei Mate 20 Pro
    Operating system version: Android 9
    Country: Germany
    Does you still have ads in other games?: Yes (Empires & Puzzles)
  • Ads missing since: 3/25/2019
    Device: Google Pixel 3
    Operating system version: Android 9
    Country: US
    Does you still have ads in other games?: I do not play other mobile games with ads.

    I had an ad that was not working properly. It would fail each time and bring me back out to STT with an option to run another ad-warp. Tried again, same ad, same problem. I exited the app and cleared the cache. Ads no longer appear. I can still see ads on my other devices on the same account. Unfortunately, I do not remember which ad it was, but I think it was something medical-related?

    In addition, this same thing happened when I switched to this phone from my old phone. Took a few weeks to get ads at all, then they persisted until this loss of ads.
  • Ads missing since: early March, 2019 with new Galaxy S10
    Device: Verizon Galaxy S10
    Operating system version: Android 9
    Country: USA
    Does you still have ads in other games?: Yes
  • Ads missing since: Changing to new device (over two weeks)
    Device: Pixel 3
    Operating system version: 9
    Country: US
    Does you still have ads in other games?: Yes and they still appear normally in STT when I play on my old device (Pixel 2).
    "The truth is usually just an excuse for a lack of imagination."
  • RogaDanarRogaDanar ✭✭✭
    Ads missing since: Feb 21
    Device: Samsung Galaxy S9
    Operating system version: Android
    Country: US
    Does you still have ads in other games?: Yes

    4ml4eo9s23st.jpg
  • RogaDanarRogaDanar ✭✭✭
    Do you need the bottom part of the screen shot too?
  • ShanShan admin
    RogaDanar wrote: »
    Do you need the bottom part of the screen shot too?

    No, what you provided should suffice, thank you!
  • Ads missing since: Unsure; mid-end March 2019
    Device: OnePlus 3 (A3000)
    Operating system version: Android 9; Build SkyDragon with HolyDragon Kernel
    Country: USA
    Does you still have ads in other games?: Yes
  • Ads missing since: mid-end March 2019
    Device: Samsung galaxy s8+
    Operating system version: Android
    Country: Sweden
    Does you still have ads in other games? Yes
  • TarrantTarrant ✭✭
    Ads missing since: March 28th(same day as I updated to Android 9)
    Device: Huawei P10
    Operating system version: Android 9
    Country: Sweden
    Does you still have ads in other games?: Yes

    Have reset ad-id without any change.
  • GmoneyGmoney ✭✭
    Ads missing since: 3/20
    Device: galaxy s9
    Operating system version: Android 9
    Country: USA
    Does you still have ads in other games?:Yes
  • GmoneyGmoney ✭✭
    edited April 2
    Ads missing since: 3/20
    Device: galaxy s9
    Operating system version: Android 9
    Country: USA
    Does you still have ads in other games?:Yes

    **EDIT**
    Ads now showing, thank you!
    4/2/19, about 8:30am CDT ads began to show again. Very thankful I can once again take advantage of this extremely helpful part of the game.
  • LeshyLeshy ✭✭✭
    edited April 1
    Ads missing since: Early March (Since release of 7.1.0, if memory serves)
    Device: Xiaomi Pocophone F1
    Operating system version: Android 9 PKQ1.180729.001
    Country: Belgium
    Do you still have ads in other games?: Yes
  • FechoFecho ✭✭
    So far the only two discernible patterns are:
    March 2019 and Android 9

    Right?
  • Ads missing since: 30 March 2019
    Device: iPhone 7 Plus, iPad 2 Mini Pro
    Operating system version: iOS 12.2
    Country: USA
    Does you still have ads in other games?: Yes, in every other game I play

    a3qgtadvr8em.jpeg

    I haven’t received any ads at all either. I’ve been suspecting for a while now that some of your ad providers (particularly the ones that split the ads into 2x10 second segments and the pharmaceutical ads) have probably been blocked because they use what current security updates consider to be invasive/tracking cookies.

    Also, Shan, FYI, you may want to mention to your Customer Service Team that this issue exists. I submitted a ticket via email and received a macro-like response telling me that “this sort of thing just happens sometimes,” which is clearly not the case when a large number of people are experiencing it. If you consider how many people haven’t reported the issue because they don’t know about, don’t know how, or just don’t use the forums—I imagine that must be at least 50:1 (likely much, much more) that don’t versus do, then the scope and size of the problem begins to show. I have a large number of in-game friends reporting this error, both in my fleet and in other fleets.

    Thank you for listening to those of us that have been experiencing this problem and bringing awareness to DB that it is taking place.
  • Jim RaynorJim Raynor ✭✭✭
    My ads just came back today, I edited my post here with this information.
  • My ads came back today too. Woohoo!
  • RogaDanarRogaDanar ✭✭✭
    Mine are still not back.
  • And ads are gone again :'(
  • Jim RaynorJim Raynor ✭✭✭
    Mine are still there.
  • edited April 4
    Ads are still not present for me.
    Been missing since March 29.
    Phone: iPhone 6s
    OS: OSX 12.2
    Country: Sweden
    Ads are present in any other games I have.

    I sent a support ticket under my in-game username (Azrael) and still have seen no changes to the original problem.
  • RogaDanarRogaDanar ✭✭✭
    My response from tickets has been pitiful at best. I am no longer even buying the monthly card until this is fixed. For the first time, I also didn't do a double your stars for a mega event legendary too.
  • [Mirror]Sanoa[Mirror]Sanoa ✭✭
    edited April 5
    Ads missing since: 2019-04-03
    Device: Honor 8X
    Operating system version: Android 9
    Country: Austria
    Does you still have ads in other games?: Yes, in most (e.g. Empires & Puzzles or Hustle Castle). I realized though that in Idle Heroes the ads are gone as well. Prior to that there was a bug there where I got the rewards instantly without the ads being shown. The next day there were no ads any more but I was thinking that they stopped them intentionally . Maybe they did not either?
    Formerly known as Annara Stark
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