borg2004 wrote: »
got this.it comes and goes
Phantum wrote: »
Please, why do these issues not get communicated to your customer service staff. If the server delay is big enough to adversely affect an event I usually submit a ticket just to see if anything has changed. No matter how carefully I explain the lag is waiting for starfleet to respond I get a response regarding checking my graphics settings, stopping other apps running and restarting the game. I then reply to this saying the graphics are fine and it is just waiting for starfleet etc. I then get a final response saying it was just an isolated issue and there were not enough reports to determine the cause. Sometimes if I am game I try a 3rd message linking to the forums if it is discussed there and sometimes I get some chron.
What I would like is a more knowledgeable response from customer service and some details of any ongoing progress. Maybe then you would get more feedback to help you resolve the issue.