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  • YeldoowYeldoow ✭✭
    I can't load the game (on an Android phone). I'm just getting a "game down for maintenance" message.
  • ShanShan admin
    Yeldoow wrote: »
    I can't load the game (on an Android phone). I'm just getting a "game down for maintenance" message.

    Hi, I hope this is no longer an issue for you.
    We had no outage on our end so this must have been due to some connectivity issue.
  • YeldoowYeldoow ✭✭
    Yea, I got back on after 30-40 minutes.

    Not sure why I couldn't connect to the game but could post on the forum (all on my phone).
  • I think one crew has disappeared... I got five 5* Science Officer Spock after I bought the 10x current event pack. I started fusing them but, in one of the fuses, I got the "Hailing Starfleet" message for a long time. I had to restart game but after that one of my Spock was missing, so that now I've only a 4/5 character.
  • ShanShan admin
    Avgvstvs wrote: »
    I think one crew has disappeared... I got five 5* Science Officer Spock after I bought the 10x current event pack. I started fusing them but, in one of the fuses, I got the "Hailing Starfleet" message for a long time. I had to restart game but after that one of my Spock was missing, so that now I've only a 4/5 character.

    Please contact our Support Team and they will be able to double check this with you. Thank you!
  • Just checked out the new windows app version .. Reached level 5 but when trying to add facebook account i get the yellow box saying facebook error try again later .. Is there a problem with adding an account or is it just my facebook playing up .. ?
  • ShanShan admin
    Darkie wrote: »
    Just checked out the new windows app version .. Reached level 5 but when trying to add facebook account i get the yellow box saying facebook error try again later .. Is there a problem with adding an account or is it just my facebook playing up .. ?

    Hi!
    Are you trying to register a new account with your Facebook profile or switch to an existing one?
  • Shan wrote: »
    Darkie wrote: »
    Just checked out the new windows app version .. Reached level 5 but when trying to add facebook account i get the yellow box saying facebook error try again later .. Is there a problem with adding an account or is it just my facebook playing up .. ?

    Hi!
    Are you trying to register a new account with your Facebook profile or switch to an existing one?

    Switch to an existing one ...
  • ShanShan admin
    Darkie wrote: »
    Shan wrote: »
    Darkie wrote: »
    Just checked out the new windows app version .. Reached level 5 but when trying to add facebook account i get the yellow box saying facebook error try again later .. Is there a problem with adding an account or is it just my facebook playing up .. ?

    Hi!
    Are you trying to register a new account with your Facebook profile or switch to an existing one?

    Switch to an existing one ...

    OK - I have tried it on my end and it worked.
    Please contact our Support Team so we may look into it with you. Thank you!
  • Shan wrote: »
    Darkie wrote: »
    Shan wrote: »
    Darkie wrote: »
    Just checked out the new windows app version .. Reached level 5 but when trying to add facebook account i get the yellow box saying facebook error try again later .. Is there a problem with adding an account or is it just my facebook playing up .. ?

    Hi!
    Are you trying to register a new account with your Facebook profile or switch to an existing one?

    Switch to an existing one ...

    OK - I have tried it on my end and it worked.
    Please contact our Support Team so we may look into it with you. Thank you!

    Ok will do..
  • I have raised a ticket with support, but it has yet to be acted on. Currently our fleet is being trolled by a "captain" with a horrific antisemitic name and avatar to match. We have kicked him out of the fleet but he is still able to post in the chat... Please could you help?
  • YamianYamian ✭✭
    edited June 1
    What do I have to do to be able to create a new topic?
    Profile says that I have to wait for my account to be "old enough" and reach the "proper rank".
    Why is it so vague? I joined on February 5th, is that old enough?
    What's the proper rank? How do I rank up? What is my current rank? How far is my current rank from the "proper rank"? Is the info hidden somewhere? All I can see on my profile is that I have 1 Badge and 10 Points (whatever that means).

    Why is the option to create a topic blocked? Why are the instructions to unlock it so vague? You could change the notice to something like "your account has to be one week old and you have to pass a quiz".

    EDIT: It looks like I can create new discussions now. A bit ranting here did the trick apparently :).
    Trying is the first step toward failure.
  • Current Event (The Whole Truth 2):

    I just found out that when I build the same item with the same bonus crew, I get different bonus values. I don't use any boosts.

    Example: In the mission "Appropriate Peers" when I build the "Strikeforce Tricorder" with bonus crew "Combat Medic Paris" the bonus can either be 83%, 88%, or 93%.

    Any idea what's causing this? Does anyone have the same issue?
  • Data1001Data1001 ✭✭✭✭✭
    edited June 2
    Current Event (The Whole Truth 2):

    I just found out that when I build the same item with the same bonus crew, I get different bonus values. I don't use any boosts.

    Example: In the mission "Appropriate Peers" when I build the "Strikeforce Tricorder" with bonus crew "Combat Medic Paris" the bonus can either be 83%, 88%, or 93%.

    Any idea what's causing this? Does anyone have the same issue?

    There's a variable boost with Galaxy recipes — the longer you go without getting a rare reward, the higher that goes. It's the green part of the percentage bar, shown here...
    ubrmj9ewvyqa.jpg
    ...so if I were to not get a rare reward with that one, nor any successive recipes in-between, the next time that particular recipe came up, it would be a higher percentage, and that green part would be larger.

    After you earn a rare reward, that resets. It's a way of ensuring that even players who don't have strong crew can still earn rare rewards, since the percentage will eventually creep up to 100%.


    Could you please continue the petty bickering? I find it most intriguing.
    ~ Data, ST:TNG "Haven"
  • Data1001 wrote: »
    There's a variable boost with Galaxy recipes — the longer you go without getting a rare reward, the higher that goes. It's the green part of the percentage bar

    Thanks for the explanation. I'm playing for almost a year now and didn't notice this ...

  • Data1001Data1001 ✭✭✭✭✭
    Data1001 wrote: »
    There's a variable boost with Galaxy recipes — the longer you go without getting a rare reward, the higher that goes. It's the green part of the percentage bar
    Thanks for the explanation. I'm playing for almost a year now and didn't notice this ...

    Heh. Tbh, I think I'd been playing for almost a year before I was aware of that myself. ;)


    Could you please continue the petty bickering? I find it most intriguing.
    ~ Data, ST:TNG "Haven"
  • ShanShan admin
    I have raised a ticket with support, but it has yet to be acted on. Currently our fleet is being trolled by a "captain" with a horrific antisemitic name and avatar to match. We have kicked him out of the fleet but he is still able to post in the chat... Please could you help?

    I am very sorry this has happened. I will bring it up to the team.
  • ShanShan admin
    Yamian wrote: »
    What do I have to do to be able to create a new topic?
    Profile says that I have to wait for my account to be "old enough" and reach the "proper rank".
    Why is it so vague? I joined on February 5th, is that old enough?
    What's the proper rank? How do I rank up? What is my current rank? How far is my current rank from the "proper rank"? Is the info hidden somewhere? All I can see on my profile is that I have 1 Badge and 10 Points (whatever that means).

    Why is the option to create a topic blocked? Why are the instructions to unlock it so vague? You could change the notice to something like "your account has to be one week old and you have to pass a quiz".

    EDIT: It looks like I can create new discussions now. A bit ranting here did the trick apparently :).

    I gave you enough points to reach rank 2.
    I know this is not the most user friendly approach but these steps and the vagueness about it has been necessary to keep these forums mostly free of spammers. You could also have reached out to me to ask for more information :)
  • Has anyone else been having quick build issues? Noticed it the last couple weeks. I need to pay closer attention when it happens, but the item gives the quick build option but fails to build often when there are multiple parts. Says not enough items. If I drill down, I can build it, sometimes I have to do multiple sub pieces. I only have a few unfinished folks in inventory and they are older. It seems like it is new crew, Tuvok, today, for instance had issues. I'm on a Galaxy S9, only platform I play the game on. More of a minor annoyance than anything else.
  • Data1001Data1001 ✭✭✭✭✭
    Has anyone else been having quick build issues? Noticed it the last couple weeks. I need to pay closer attention when it happens, but the item gives the quick build option but fails to build often when there are multiple parts. Says not enough items. If I drill down, I can build it, sometimes I have to do multiple sub pieces. I only have a few unfinished folks in inventory and they are older. It seems like it is new crew, Tuvok, today, for instance had issues. I'm on a Galaxy S9, only platform I play the game on. More of a minor annoyance than anything else.

    I think that's been an issue as long as I can remember. As you say, drilling down is the solution. Also sometimes you don't have an option to quick build, but if you drill down and build from the bottom up, you can complete the item without any additional farming. It's like the game forgets how to do simple math every so often.


    Could you please continue the petty bickering? I find it most intriguing.
    ~ Data, ST:TNG "Haven"
  • ChangChang ✭✭
    Has anyone else been having quick build issues? Noticed it the last couple weeks. I need to pay closer attention when it happens, but the item gives the quick build option but fails to build often when there are multiple parts. Says not enough items. If I drill down, I can build it, sometimes I have to do multiple sub pieces. I only have a few unfinished folks in inventory and they are older. It seems like it is new crew, Tuvok, today, for instance had issues. I'm on a Galaxy S9, only platform I play the game on. More of a minor annoyance than anything else.

    Yea.. it's back to like it was before quick build was put into the game. All the material is there and hit quick build says I'm missing items even though there's 1000 left of it.
  • Bryan6778Bryan6778 ✭✭
    I'm still unable to play Episode 8 Mission 3. I posted about this a long time time ago. Any update on being able to correct this problem?
  • ShanShan admin
    Bryan6778 wrote: »
    I'm still unable to play Episode 8 Mission 3. I posted about this a long time time ago. Any update on being able to correct this problem?

    As far as I know you are the only one with this issue, if Support has not contacted you with an update it sadly means there is nothing new at this time. I am sorry.
  • Bryan6778Bryan6778 ✭✭
    Alright thanks Shan
  • How long do you have too have been on the forum before you can start a discussion? I joined the forum days a go just to use Fleet central and still can't start a discussion.
  • You need to have 2 stars to start a conversation. You need to make comments to get stars.
  • Thank you
  • DavideBooksDavideBooks ✭✭✭✭✭
    How long do you have too have been on the forum before you can start a discussion? I joined the forum days a go just to use Fleet central and still can't start a discussion.

    Being quoted also helps, as does getting awesome.
  • ShanShan admin
    How long do you have too have been on the forum before you can start a discussion? I joined the forum days a go just to use Fleet central and still can't start a discussion.

    You should now be able to start your own discussion :)
    Welcome aboard!
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