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  • Have an immortalized 2 star Neelix that I want to freeze. He was being used in battle station slots for all 3 arena ship tiers, but I removed him from all 3. He's not being used on a voyage, or in a Shuttle mission, but he's still listed as "Battle Station" and cannot be frozen.

    Can anyone help?
  • Data1001Data1001 ✭✭✭✭✭
    Have an immortalized 2 star Neelix that I want to freeze. He was being used in battle station slots for all 3 arena ship tiers, but I removed him from all 3. He's not being used on a voyage, or in a Shuttle mission, but he's still listed as "Battle Station" and cannot be frozen.

    Can anyone help?

    Try checking your Bridge Crew. Travel to a ship battle (any ship battle on the Galaxy Map, it doesn't matter which one), and from there you can change your Bridge Crew.


    Could you please continue the petty bickering? I find it most intriguing.
    ~ Data, ST:TNG "Haven"
  • Thank you! That's the one I was missing.
  • ShanShan admin
    The restart sorted out the Campaign issue, but I still have a Will Riker with Trill in his traits.
    Have you contacted support yet? I would recommend doing so and provide a screenshot please - thank you!

  • I joined the forum March 19 but am unable to change my forum user name.
    I have tried Chrome, Firefox, and Edge without success
  • ShanShan admin
    I joined the forum March 19 but am unable to change my forum user name.
    I have tried Chrome, Firefox, and Edge without success

    Hi and welcome.
    To change your forum name please follow these steps :)
    To modify your username and/or your email address please go to the your Account on Disruptorbeam.com https://games.disruptorbeam.com/account
    Then log out and log back in on the forums to see the change.
  • Shan wrote: »
    I joined the forum March 19 but am unable to change my forum user name.
    I have tried Chrome, Firefox, and Edge without success

    Hi and welcome.
    To change your forum name please follow these steps :)
    To modify your username and/or your email address please go to the your Account on Disruptorbeam.com https://games.disruptorbeam.com/account
    Then log out and log back in on the forums to see the change.

    Thanks for the fast response. I've tried that from that same link (https://games.disruptorbeam.com/account), but get an error and no name change. These are the errors I received in different browsers:
    lq5uoay2lb46.jpg
  • ShanShan admin
    Hmm odd.
    So you are getting that message while on the games.disruptorbeam.com/account page?
  • Shan wrote: »
    Hmm odd.
    So you are getting that message while on the games.disruptorbeam.com/account page?

    Yes, I agree. I tried clicking on the link you posted, and also from my account page there is a link to the same page. As shown
    zhq8nd9jdktj.jpg

    (I x'd out the ID and email)
  • DavideBooksDavideBooks ✭✭✭✭✭
    I had an issue a while ago where there was something wrong with the auto-fill, even though it looked right. Try typing everything in manually and don't let it auto-complete.
  • I had an issue a while ago where there was something wrong with the auto-fill, even though it looked right. Try typing everything in manually and don't let it auto-complete.

    Thanks for the suggestion, but the form won't let me key anything in but the new name. The email can be changed, but you have to change it or it tells you its in use. The DBID can't be changed (should that be TPID?)
  • edited March 28
    I've been a part of the game for years and I joined the forums over a year ago. I wanted to create a discussion thread to promote our fleet for some time, but I never had the capability to do so.

    I know that you have to engage a certain amount to be able to create threads, but no one in my fleet participates in the forums and it is difficult to promote our fleet outside the forums.

    Is there anything I can do to create a thread in the Fleet Central?

    EDIT: Nevermind. It turns out that I am able to create threads. I didn't know that I could because I never saw the option to create a discussion from within a certain thread, so I thought it wasn't available to me. Sorry about that.
  • I've been a part of the game for years and I joined the forums over a year ago. I wanted to create a discussion thread to promote our fleet for some time, but I never had the capability to do so.

    I know that you have to engage a certain amount to be able to create threads, but no one in my fleet participates in the forums and it is difficult to promote our fleet outside the forums.

    Is there anything I can do to create a thread in the Fleet Central?

    EDIT: Nevermind. It turns out that I am able to create threads. I didn't know that I could because I never saw the option to create a discussion from within a certain thread, so I thought it wasn't available to me. Sorry about that.

    May I ask what steps you followed, to create a new thread? I'm having the same problem, where no option to start a thread or poll seems to be offered...
    "We are visitors on this planet. We are here for ninety or one-hundred years at the very most. During that period, we must try to do something good, something useful, with our lives. If you contribute to other people's happiness, you will find the true goal, the true meaning of life." ~ H.H. the 14th Dalai Lama

    "The eyes...are the groin...of the face." ~ Dwight K. Schrute III
  • Data1001Data1001 ✭✭✭✭✭
    May I ask what steps you followed, to create a new thread? I'm having the same problem, where no option to start a thread or poll seems to be offered...

    You need to have 2 stars next to your name, and to have been a forum member for a certain amount of time. (This is done to help stop spam, which was a problem on our previous forum.) In any case, I favorited several of your posts to get you another star, so hopefully you can start a new thread now. 🖖


    Could you please continue the petty bickering? I find it most intriguing.
    ~ Data, ST:TNG "Haven"
  • I can't load the game. I keep getting a javascript error, and it has been happening for DAYS. I am running windows 10, all updates. I can't play on either gameroom or FB, I get the EXACT same thing, over and over. I've restarted, cleared cache and cookies, restarted again, and STILL can't load the game, just keep getting that same error.
  • ShanShan admin
    I can't load the game. I keep getting a javascript error, and it has been happening for DAYS. I am running windows 10, all updates. I can't play on either gameroom or FB, I get the EXACT same thing, over and over. I've restarted, cleared cache and cookies, restarted again, and STILL can't load the game, just keep getting that same error.

    Hi, what browser are you using?
    As you are on windows 10 know that you can also play the game via our windows 10 app available in the windows store.

    If you need further assistance, you can contact Support via http://sttsupport.tiltingpoint.io
  • Today the event ended 1 hour earlier than normal, ever since I was playing this game, the event always ended at the Dabo Wheel reset, however, today it ended 1 hour before the Dabo Wheel.

    I can't say for sure, but I think it started at the normal time (I.E. just as the wheel reseted), so we had 1 hour less to collect rewards
  • DavideBooksDavideBooks ✭✭✭✭✭
    Today the event ended 1 hour earlier than normal, ever since I was playing this game, the event always ended at the Dabo Wheel reset, however, today it ended 1 hour before the Dabo Wheel.

    I can't say for sure, but I think it started at the normal time (I.E. just as the wheel reseted), so we had 1 hour less to collect rewards

    That is a product of daylight saving time. In some areas, the time does not change. For instance, in Arizona, we do not use daylight saving time. Thus half the year events end at Dabo time, and half the year it is an hour early. It happened a few weeks ago, I think, but you may not have noticed.
  • DaevDaev ✭✭✭
    Just bought the Quark offer through FB (have recipet over email), no Quark in game (reloaded and logged in on another device, the offer screen still shows). No VIP (would have pushed me to 14) or credits etc added either. Can you advise please?
  • ShanShan admin
    Daev wrote: »
    Just bought the Quark offer through FB (have recipet over email), no Quark in game (reloaded and logged in on another device, the offer screen still shows). No VIP (would have pushed me to 14) or credits etc added either. Can you advise please?

    Hi! I am sorry this happened.
    Please contact our Support Team for this, and provide a screenshot of your purchase history as well.
    Thank you!
  • ShanShan admin
    Shan wrote: »
    Hmm odd.
    So you are getting that message while on the games.disruptorbeam.com/account page?

    Yes, I agree. I tried clicking on the link you posted, and also from my account page there is a link to the same page. As shown
    zhq8nd9jdktj.jpg

    (I x'd out the ID and email)

    This is indeed an issue on the account management side, I've reported it.
    It might take awhile before it gets fixed though.
  • DaevDaev ✭✭✭
    Done - thank you Shan!
  • DaevDaev ✭✭✭
    Shan wrote: »
    Daev wrote: »
    Just bought the Quark offer through FB (have recipet over email), no Quark in game (reloaded and logged in on another device, the offer screen still shows). No VIP (would have pushed me to 14) or credits etc added either. Can you advise please?

    Hi! I am sorry this happened.
    Please contact our Support Team for this, and provide a screenshot of your purchase history as well.
    Thank you!


    A reply overnight and all the items credited to my account. Really fast response and very friendly note from Support - especially in times like this. Thanks again and good work all :)
  • MarketeerMarketeer ✭✭
    edited April 3
    Hi! I just wanted to know if there is a "usual" turnaround time for the assignment of someone to attend to a support ticket, as I sent one in and am antsy on the response.

    Thanks to you and the entire team.
  • Marketeer, My guess is it could take a little time as they are all working from home.
  • DaevDaev ✭✭✭
    Shan wrote: »
    Daev wrote: »
    Just bought the Quark offer through FB (have recipet over email), no Quark in game (reloaded and logged in on another device, the offer screen still shows). No VIP (would have pushed me to 14) or credits etc added either. Can you advise please?

    Hi! I am sorry this happened.
    Please contact our Support Team for this, and provide a screenshot of your purchase history as well.
    Thank you!


    Hi Shan. This has happened again, I reopened my ticket last night but it was closed as solved with no response. I've just opened it again now - could you perhaps flag #546974 to Juno (or someone else in the team) please?
  • ShanShan admin
    Daev wrote: »
    Shan wrote: »
    Daev wrote: »
    Just bought the Quark offer through FB (have recipet over email), no Quark in game (reloaded and logged in on another device, the offer screen still shows). No VIP (would have pushed me to 14) or credits etc added either. Can you advise please?

    Hi! I am sorry this happened.
    Please contact our Support Team for this, and provide a screenshot of your purchase history as well.
    Thank you!


    Hi Shan. This has happened again, I reopened my ticket last night but it was closed as solved with no response. I've just opened it again now - could you perhaps flag #546974 to Juno (or someone else in the team) please?

    When a new issue arises, even though it might be the same kind of issue you previously had, it is best to create a new ticket :) But I will look into it!
  • DaevDaev ✭✭✭
    Thank you, I heard back from Juno who said much the same and so I've opened a new ticket.
  • DaevDaev ✭✭✭
    Hi again Shan.

    My new ticket was closed and merged with the old ticket which is now open!! Hopefully someone will look at that one and get back to me.

    I'm um ... huh? :D

  • When am I supposed to be able to create threads here?
    There's no info or welcome thread pinned anywhere with basic information like that. We could use one I think.
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