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  • Jan Krohn wrote: »
    My daughter and I both completed the "Idle Heroes" offer on the offer wall for about 2300 dilithium (reach level 70 and obtain a monster). That took more than a week each, so some real effort went into this operation...

    However, I did receive my reward, but my daugher did not. I'm on Google Play, and she's on the Amazon App Store.

    I understand that ironSource is a different company, but their customer support was simply appaling. The only evidence they accept is a screenshot that shows the date and time when she started the offer. Seriously, who takes screenshots of these kinds of things...?? (And time travel is not an option yet.)

    She uses the same email address for both game accounts, and installed and started the game right after accepting the offer on the wall. So it should be easy to verify that it was really her who took and completed this offer.

    I suspect there was a glitch though, as the link on the offer wall took her to the app store's home, and not to the specific game. She had to search it in the app store manually. But if that's the root cause for the missing reward, then that's ironSource's technical issue, and therefore their responsibility.

    It's been a week since I wrote them that, and there hasn't even been a reply.

    Not sure if DisruptorBeam can do anything here. But if you can, the ticket number is 8626027.

    I'm not sure if that's IronSource's ticket number or WRG's number. If you haven't created a ticket in Timelines, I would do that so you have a reference for them.

    I don't engage the offer wall, so I don't know what can or can't be done, but I have seen in the past that getting that ticket started in the game helps the process.
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  • I'm a beta testar, have been playing since start and cannot create threads! Who do I have to bribe to post something on foruns?
    Capt_Locutus
    FORGET IT! Resistance IS futile!
  • I'm a beta testar, have been playing since start and cannot create threads! Who do I have to bribe to post something on foruns?

    Hi, you have the correct rank to be able to create threads, try logging out and logging back in?
  • Shan wrote: »
    I'm a beta testar, have been playing since start and cannot create threads! Who do I have to bribe to post something on foruns?

    Hi, you have the correct rank to be able to create threads, try logging out and logging back in?

    Thank you Shan!!
    Capt_Locutus
    FORGET IT! Resistance IS futile!
  • Unable to login today. Getting Server Error message. Pls help!
    mqom907gow16.png
  • Mr.Q wrote: »
    Unable to login today. Getting Server Error message. Pls help!
    mqom907gow16.png

    Did you try restarting your device?
    They will also want to know what type of device/OS you are using. They may also ask you to check which version of the game you are running.
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  • Mr.Q wrote: »
    Unable to login today. Getting Server Error message. Pls help!
    mqom907gow16.png

    Did you try restarting your device?
    They will also want to know what type of device/OS you are using. They may also ask you to check which version of the game you are running.

    Yes. Did that. Using latest version of the game on Android. Seems many players are facing the same issue.
  • Mr.Q wrote: »
    Mr.Q wrote: »
    Unable to login today. Getting Server Error message. Pls help!
    mqom907gow16.png

    Did you try restarting your device?
    They will also want to know what type of device/OS you are using. They may also ask you to check which version of the game you are running.

    Yes. Did that. Using latest version of the game on Android. Seems many players are facing the same issue.

    Could you please post a screenshot of what you are seeing?
    We are aware that some players are affected by this and we are looking into it. There is nothing else we can do at this time unfortunately.

    Do you have a computer? There are alternatives to play the game.
  • Mr.QMr.Q ✭✭
    edited September 11
    Shan wrote: »
    Mr.Q wrote: »
    Mr.Q wrote: »
    Unable to login today. Getting Server Error message. Pls help!
    mqom907gow16.png

    Did you try restarting your device?
    They will also want to know what type of device/OS you are using. They may also ask you to check which version of the game you are running.

    Yes. Did that. Using latest version of the game on Android. Seems many players are facing the same issue.

    Could you please post a screenshot of what you are seeing?
    We are aware that some players are affected by this and we are looking into it. There is nothing else we can do at this time unfortunately.

    Do you have a computer? There are alternatives to play the game.

    Using the PC to play (using Bluestacks android)
    67xfc2iw73v3.png

  • Mr.Q wrote: »
    Shan wrote: »
    Mr.Q wrote: »
    Mr.Q wrote: »
    Unable to login today. Getting Server Error message. Pls help!
    mqom907gow16.png

    Did you try restarting your device?
    They will also want to know what type of device/OS you are using. They may also ask you to check which version of the game you are running.

    Yes. Did that. Using latest version of the game on Android. Seems many players are facing the same issue.

    Could you please post a screenshot of what you are seeing?
    We are aware that some players are affected by this and we are looking into it. There is nothing else we can do at this time unfortunately.

    Do you have a computer? There are alternatives to play the game.

    Using the PC to play (using Bluestacks android)
    67xfc2iw73v3.png

    If you are using a pc, I would not use bluestacks as it is not supported and likely will present the same issue as playing on an android device.

    When playing on a pc you have the following options:
    - use Facebook (avoid gameroom as it currently has issues and will be discontinue by Facebook in a few months)
    - use Steam
    - use our wind10 app if you have windows 10
  • Shan wrote: »
    Mr.Q wrote: »
    Mr.Q wrote: »
    Unable to login today. Getting Server Error message. Pls help!
    mqom907gow16.png

    Did you try restarting your device?
    They will also want to know what type of device/OS you are using. They may also ask you to check which version of the game you are running.

    Yes. Did that. Using latest version of the game on Android. Seems many players are facing the same issue.

    Could you please post a screenshot of what you are seeing?
    We are aware that some players are affected by this and we are looking into it. There is nothing else we can do at this time unfortunately.

    Do you have a computer? There are alternatives to play the game.

    Hi Shan. Have the same problem all day since I woke up for work (about 05:00 UTC). So about 10 hours for me.

    Unfortunately I'm constantly on the move and Android is the only option to play this game. I guess this event is ruined for me:/
  • Shan wrote: »
    Mr.Q wrote: »
    Shan wrote: »
    Mr.Q wrote: »
    Mr.Q wrote: »
    Unable to login today. Getting Server Error message. Pls help!
    mqom907gow16.png

    Did you try restarting your device?
    They will also want to know what type of device/OS you are using. They may also ask you to check which version of the game you are running.

    Yes. Did that. Using latest version of the game on Android. Seems many players are facing the same issue.

    Could you please post a screenshot of what you are seeing?
    We are aware that some players are affected by this and we are looking into it. There is nothing else we can do at this time unfortunately.

    Do you have a computer? There are alternatives to play the game.

    Using the PC to play (using Bluestacks android)
    67xfc2iw73v3.png

    If you are using a pc, I would not use bluestacks as it is not supported and likely will present the same issue as playing on an android device.

    When playing on a pc you have the following options:
    - use Facebook (avoid gameroom as it currently has issues and will be discontinue by Facebook in a few months)
    - use Steam
    - use our wind10 app if you have windows 10

    Playing on FB....its a bit slow, but its good enough. Thanks! :)
  • When I left home this morning my chroniton cap was 224. When I got home it was 174. I cannot find any message about a change of the cap. Have I been lucky for the past months and the cap was too high or is the reduced cap wrong? I am level 79 & VIP 13 if that helps. Thanks
  • There have been glitches where people appear to be kicked out of their fleet. That looks like you may have lost your starbase bonus. Did you try restarting your app? Sometimes that fixes the fleet glitch. If you restarted your app and it didn't fix the problem, then I'm not sure what it might be. I would submit a customer service ticket if restarting doesn't fix the problem.
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  • VesmerVesmer ✭✭✭
    For some reason I cannot create a thread in Engineering Room (which is an issue itself, but anyway), so I’m writing here.
    I’ve joined the gauntlet earlier today, but every time I press ‘Find Opponents’ it stuck in this:

    6tvxlnk726hk.png

    and there’s no way out of it except restarting the game.

    Looks like I’m the only one who’s been experiencing this. I’ve filed a ticket 12 hours ago, but got no response yet. Seriously, support guys? Could you please have a look at it? I’m not happy missing a whole day of gauntlet.


  • Vesmer wrote: »
    For some reason I cannot create a thread in Engineering Room (which is an issue itself, but anyway), so I’m writing here.
    I’ve joined the gauntlet earlier today, but every time I press ‘Find Opponents’ it stuck in this:

    6tvxlnk726hk.png

    and there’s no way out of it except restarting the game.

    Looks like I’m the only one who’s been experiencing this. I’ve filed a ticket 12 hours ago, but got no response yet. Seriously, support guys? Could you please have a look at it? I’m not happy missing a whole day of gauntlet.


    The forum is being difficult at this time, to create a thread in any category, it is best to be in the home page of the forum.

    Regarding the gauntlet issue you are encountering, we're still investigating what is causing it.
    We've deployed a potential fix a few weeks ago but it looks like there are still lingering issues. We'll continue to work on it.

    Lastly, there is nothing Support can do in this specific situation, and it can take 1 to 2 business days to get a reply to a ticket depending on ticket load.

    I understand this is super annoying, and I am sorry you find yourself in this situation.
  • Hello, I am avid player of this game and I am trying to buy some dilithium from the Facebook game ad button, but I am getting a infinite loading screen instead each time. Please advise on how to fix this. I have already restarted the game a few times. I am on PC and the game is on Facebook. Thanks.
  • TheWatcher wrote: »
    Hello, I am avid player of this game and I am trying to buy some dilithium from the Facebook game ad button, but I am getting a infinite loading screen instead each time. Please advise on how to fix this. I have already restarted the game a few times. I am on PC and the game is on Facebook. Thanks.

    I'm not familiar with playing the game on Facebook. If you haven't tried restarting the PC yet, you could try that. After you've tried it, you may want to state whether or not it worked.
    Co-admiral and forum recruiter
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  • TheWatcher wrote: »
    Hello, I am avid player of this game and I am trying to buy some dilithium from the Facebook game ad button, but I am getting a infinite loading screen instead each time. Please advise on how to fix this. I have already restarted the game a few times. I am on PC and the game is on Facebook. Thanks.

    Is this still an issue for you? Have you checked that everything is in order regarding your payment options in your Facebook profile?
  • Hi Shan,
    Yes. This is still an issue for me. Everything is in order regarding my payment options on Facebook. Its still infinite looping on this end still and the only way I can play is to restart the game. I cannot do anything about it. Please help. Thank you.
  • TheWatcher wrote: »
    Hi Shan,
    Yes. This is still an issue for me. Everything is in order regarding my payment options on Facebook. Its still infinite looping on this end still and the only way I can play is to restart the game. I cannot do anything about it. Please help. Thank you.

    Please submit a ticket to support so we may keep track of the issue and see if other players are affected. Thank you!
  • Did not feel this was create another thread worthy but since the last 2 updates the steam version of timelines will not retain its maximized state before and after you click "Play" to enter the game.

    If maximized whilst loading upon clicking Play it will revert back to normal state where it is dipped below the taskbar in the background.

    This did happen initially at the 7.6 update but the next update fixed it (intentionally or not I do not know) but the game updated the other day and it came back and todays update did not do anything to sort it.
  • How come the "Friendly" faction shuttle rewards Gold trainers, and the "Allied" faction shuttle only awards Purple trainers? If Allied is a higher level, shouldn't it be the one rewarding the Gold trainers? What do I need to do to get the "Allied" to start rewarding Gold trainers? This makes no sense.

    w93dhi3oyiao.png
    m1sioojtvyv5.png
  • Prime Lorca [10FH]Prime Lorca [10FH] ✭✭✭✭✭
    edited October 5
    Wild Star wrote: »
    How come the "Friendly" faction shuttle rewards Gold trainers, and the "Allied" faction shuttle only awards Purple trainers? If Allied is a higher level, shouldn't it be the one rewarding the Gold trainers? What do I need to do to get the "Allied" to start rewarding Gold trainers? This makes no sense.

    w93dhi3oyiao.png
    m1sioojtvyv5.png

    The status (friendly, allied, honored, etc.) has no bearing on the trainers. The game tracks success and failure in the background. I do not know how to find your level of success, aside from looking what kind of trainers the faction drops. I also don't know how much a failure sets you back, but I think I saw that a success moves you 1 increment toward better trainers and tougher missions while a failure moves you 1.5 increments toward worse trainers and easier missions.

    Running the missions during a faction event improves your status with a faction, but does not move you toward the next level of trainers. If you need more trainers, you'll need to keep running those missions and succeeding.

    Now... there is another option if you're interested in farming chronitons. When you are at that lower level of trainers, then it is a viable option to "tank the faction." If this interests you, then start failing and let me know.
    Edit: see Automaton's guide to tanking shuttles in this thread https://forum.disruptorbeam.com/stt/discussion/15799/guides-and-tips-resources-and-help-for-players-updated-09-09-2020/p1
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  • Had a very strange thing happen to me this morning and I am wondering if anyone else has had the same experience.

    I went from Capt, level 93 to 94 during the event and shut down the game shortly after. When I restarted I was shocked to find that I was back to level 93! And not just 93 and then some buck back to 93 and bare nothing in the progress bar, like I had just been promoted to 93 not 94. Took a long time and effort to reach 94, been chasing a fleetmate for the last few weeks but seems like all my progress is lost somehow.

    I asked my fleet in chat and only one other had had it happen to them, anyone else?
  • I've ran 25 space battles in the event today, and 5 in the arena, and it's only counting as 11 in the daily missions. I've put in a credit request, but this has happened before and happens frequently. Please fix this bug.

    aakcvt6n3fjy.png
  • Wild Star wrote: »
    I've ran 25 space battles in the event today, and 5 in the arena, and it's only counting as 11 in the daily missions. I've put in a credit request, but this has happened before and happens frequently. Please fix this bug.

    aakcvt6n3fjy.png

    We'll be looking into it. There is a dedicated discussion for this issue and updates will be posted there.
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