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  • TMirTMir ✭✭
    Shan wrote: »
    TMir wrote: »
    Simple question regarding client version 8.1.0. Has the problem that causes my GPU to run flat out when running the game been fixed yet? Reported it many times, but still no fix. Thanks.

    With each update there can be performance enhancement but I cannot guarantee that that specific issue has been resolved.

    Finding the root cause for some issues can unfortunately be difficult.

    Shran: Thanks for getting back to me. The particular problem I am having is very easy to replicate and appears on both my PC and my mobile device (both have upgraded graphics capabilities). It requires no user interaction. While I understand that some problems can be hard to diagnose (I wrote software professionally for over 30 years) I would like to think that diagnosing this one would be straightforward. Here's how to duplicate it on a PC:
    1. 1. Start Task Manager.
    2. 2. Start game, get through intro and welcome ads.
    3. 3. Maximize window.
    4. 4. Wait.
    5. 5. Flip to Task manager and observe graphics utilization by STT.

    I've seen anecdotal evidence on the web and in UC that leads me to believe this problem is seem widely by players, your customers.

    Hopefully you can determine whether this issue has been addressed. If it has, great. If not, perhaps you could get it prioritized for the next client release. Either way, I will let you know about my experience with 8.1.1 once it rolls out.

    Thanks for your time.
    T'Mir.
  • TMirTMir ✭✭
    TMir wrote: »
    Shan wrote: »
    TMir wrote: »
    Simple question regarding client version 8.1.0. Has the problem that causes my GPU to run flat out when running the game been fixed yet? Reported it many times, but still no fix. Thanks.

    With each update there can be performance enhancement but I cannot guarantee that that specific issue has been resolved.

    Finding the root cause for some issues can unfortunately be difficult.

    Shran: Thanks for getting back to me. The particular problem I am having is very easy to replicate and appears on both my PC and my mobile device (both have upgraded graphics capabilities). It requires no user interaction. While I understand that some problems can be hard to diagnose (I wrote software professionally for over 30 years) I would like to think that diagnosing this one would be straightforward. Here's how to duplicate it on a PC:
    1. 1. Start Task Manager.
    2. 2. Start game, get through intro and welcome ads.
    3. 3. Maximize window.
    4. 4. Wait.
    5. 5. Flip to Task manager and observe graphics utilization by STT.

    I've seen anecdotal evidence on the web and in UC that leads me to believe this problem is seem widely by players, your customers.

    Hopefully you can determine whether this issue has been addressed. If it has, great. If not, perhaps you could get it prioritized for the next client release. Either way, I will let you know about my experience with 8.1.1 once it rolls out.

    Thanks for your time.
    T'Mir.

    Shran:
    I have just updated to 8.1.1 and am sorry to report that the GPU utilization defect has not been fixed (at least on my PC).

    I would hope that this defect would be an easy one to find and remediate. Spending time on it will help with your technical debt.

    From my perspective as a player, I try to minimize my game time because my GPU fans run flat out when I am playing (normally they are silent). On my mobile device I worry about draining the battery on the device.

    Folks might play more if their mobile batteries lasted longer.

    Thanks for your time.
  • Not sure if this has to do with the Windows/Microsoft purchases or another issue: I'm not seeing an Earn Dilithium button when I go to the Dilithium tab. Is it unavailable for the time being due to their issue or something else?
  • ShanShan admin
    Not sure if this has to do with the Windows/Microsoft purchases or another issue: I'm not seeing an Earn Dilithium button when I go to the Dilithium tab. Is it unavailable for the time being due to their issue or something else?

    That option is only available on android devices.
  • ~peregrine~~peregrine~ ✭✭✭✭✭
    Shan wrote: »
    Not sure if this has to do with the Windows/Microsoft purchases or another issue: I'm not seeing an Earn Dilithium button when I go to the Dilithium tab. Is it unavailable for the time being due to their issue or something else?

    That option is only available on android devices.

    … which does not contribute to a level playing field for everyone. Ads (loot/chrons) only for mobile OS’s were bad enough, but dilithium can & has been used to win events.

    Does fairness enter your team’s discussion regarding such changes to the game?
    "In the short run, the game defines the players. But in the long run, it's us players who define the game." -- Nicky Case, The Evolution of Trust
  • TMirTMir ✭✭
    TMir wrote: »
    TMir wrote: »
    Shan wrote: »
    TMir wrote: »
    Simple question regarding client version 8.1.0. Has the problem that causes my GPU to run flat out when running the game been fixed yet? Reported it many times, but still no fix. Thanks.

    With each update there can be performance enhancement but I cannot guarantee that that specific issue has been resolved.

    Finding the root cause for some issues can unfortunately be difficult.

    Shran: Thanks for getting back to me. The particular problem I am having is very easy to replicate and appears on both my PC and my mobile device (both have upgraded graphics capabilities). It requires no user interaction. While I understand that some problems can be hard to diagnose (I wrote software professionally for over 30 years) I would like to think that diagnosing this one would be straightforward. Here's how to duplicate it on a PC:
    1. 1. Start Task Manager.
    2. 2. Start game, get through intro and welcome ads.
    3. 3. Maximize window.
    4. 4. Wait.
    5. 5. Flip to Task manager and observe graphics utilization by STT.

    I've seen anecdotal evidence on the web and in UC that leads me to believe this problem is seem widely by players, your customers.

    Hopefully you can determine whether this issue has been addressed. If it has, great. If not, perhaps you could get it prioritized for the next client release. Either way, I will let you know about my experience with 8.1.1 once it rolls out.

    Thanks for your time.
    T'Mir.

    Shran:
    I have just updated to 8.1.1 and am sorry to report that the GPU utilization defect has not been fixed (at least on my PC).

    I would hope that this defect would be an easy one to find and remediate. Spending time on it will help with your technical debt.

    From my perspective as a player, I try to minimize my game time because my GPU fans run flat out when I am playing (normally they are silent). On my mobile device I worry about draining the battery on the device.

    Folks might play more if their mobile batteries lasted longer.

    Thanks for your time.
    TMir wrote: »
    TMir wrote: »
    Shan wrote: »
    TMir wrote: »
    Simple question regarding client version 8.1.0. Has the problem that causes my GPU to run flat out when running the game been fixed yet? Reported it many times, but still no fix. Thanks.

    With each update there can be performance enhancement but I cannot guarantee that that specific issue has been resolved.

    Finding the root cause for some issues can unfortunately be difficult.

    Shran: Thanks for getting back to me. The particular problem I am having is very easy to replicate and appears on both my PC and my mobile device (both have upgraded graphics capabilities). It requires no user interaction. While I understand that some problems can be hard to diagnose (I wrote software professionally for over 30 years) I would like to think that diagnosing this one would be straightforward. Here's how to duplicate it on a PC:
    1. 1. Start Task Manager.
    2. 2. Start game, get through intro and welcome ads.
    3. 3. Maximize window.
    4. 4. Wait.
    5. 5. Flip to Task manager and observe graphics utilization by STT.

    I've seen anecdotal evidence on the web and in UC that leads me to believe this problem is seem widely by players, your customers.

    Hopefully you can determine whether this issue has been addressed. If it has, great. If not, perhaps you could get it prioritized for the next client release. Either way, I will let you know about my experience with 8.1.1 once it rolls out.

    Thanks for your time.
    T'Mir.

    Shran:
    I have just updated to 8.1.1 and am sorry to report that the GPU utilization defect has not been fixed (at least on my PC).

    I would hope that this defect would be an easy one to find and remediate. Spending time on it will help with your technical debt.

    From my perspective as a player, I try to minimize my game time because my GPU fans run flat out when I am playing (normally they are silent). On my mobile device I worry about draining the battery on the device.

    Folks might play more if their mobile batteries lasted longer.

    Thanks for your time.

    I have two things today.
    First, my apologies for misspelling your name. I am not sure how that 'r' keeps slipping in there.

    Second, I have not seen any followup on this item since the initial post. I would like to have an update on this GPU utilization issue, which I am tagging as TMIR_GPU to make it easier to search for comments.

    Shan, thanks for your time.
    TMir
  • ShanShan admin
    TMir wrote: »
    TMir wrote: »
    TMir wrote: »
    Shan wrote: »
    TMir wrote: »
    Simple question regarding client version 8.1.0. Has the problem that causes my GPU to run flat out when running the game been fixed yet? Reported it many times, but still no fix. Thanks.

    With each update there can be performance enhancement but I cannot guarantee that that specific issue has been resolved.

    Finding the root cause for some issues can unfortunately be difficult.

    Shran: Thanks for getting back to me. The particular problem I am having is very easy to replicate and appears on both my PC and my mobile device (both have upgraded graphics capabilities). It requires no user interaction. While I understand that some problems can be hard to diagnose (I wrote software professionally for over 30 years) I would like to think that diagnosing this one would be straightforward. Here's how to duplicate it on a PC:
    1. 1. Start Task Manager.
    2. 2. Start game, get through intro and welcome ads.
    3. 3. Maximize window.
    4. 4. Wait.
    5. 5. Flip to Task manager and observe graphics utilization by STT.

    I've seen anecdotal evidence on the web and in UC that leads me to believe this problem is seem widely by players, your customers.

    Hopefully you can determine whether this issue has been addressed. If it has, great. If not, perhaps you could get it prioritized for the next client release. Either way, I will let you know about my experience with 8.1.1 once it rolls out.

    Thanks for your time.
    T'Mir.

    Shran:
    I have just updated to 8.1.1 and am sorry to report that the GPU utilization defect has not been fixed (at least on my PC).

    I would hope that this defect would be an easy one to find and remediate. Spending time on it will help with your technical debt.

    From my perspective as a player, I try to minimize my game time because my GPU fans run flat out when I am playing (normally they are silent). On my mobile device I worry about draining the battery on the device.

    Folks might play more if their mobile batteries lasted longer.

    Thanks for your time.
    TMir wrote: »
    TMir wrote: »
    Shan wrote: »
    TMir wrote: »
    Simple question regarding client version 8.1.0. Has the problem that causes my GPU to run flat out when running the game been fixed yet? Reported it many times, but still no fix. Thanks.

    With each update there can be performance enhancement but I cannot guarantee that that specific issue has been resolved.

    Finding the root cause for some issues can unfortunately be difficult.

    Shran: Thanks for getting back to me. The particular problem I am having is very easy to replicate and appears on both my PC and my mobile device (both have upgraded graphics capabilities). It requires no user interaction. While I understand that some problems can be hard to diagnose (I wrote software professionally for over 30 years) I would like to think that diagnosing this one would be straightforward. Here's how to duplicate it on a PC:
    1. 1. Start Task Manager.
    2. 2. Start game, get through intro and welcome ads.
    3. 3. Maximize window.
    4. 4. Wait.
    5. 5. Flip to Task manager and observe graphics utilization by STT.

    I've seen anecdotal evidence on the web and in UC that leads me to believe this problem is seem widely by players, your customers.

    Hopefully you can determine whether this issue has been addressed. If it has, great. If not, perhaps you could get it prioritized for the next client release. Either way, I will let you know about my experience with 8.1.1 once it rolls out.

    Thanks for your time.
    T'Mir.

    Shran:
    I have just updated to 8.1.1 and am sorry to report that the GPU utilization defect has not been fixed (at least on my PC).

    I would hope that this defect would be an easy one to find and remediate. Spending time on it will help with your technical debt.

    From my perspective as a player, I try to minimize my game time because my GPU fans run flat out when I am playing (normally they are silent). On my mobile device I worry about draining the battery on the device.

    Folks might play more if their mobile batteries lasted longer.

    Thanks for your time.

    I have two things today.
    First, my apologies for misspelling your name. I am not sure how that 'r' keeps slipping in there.

    Second, I have not seen any followup on this item since the initial post. I would like to have an update on this GPU utilization issue, which I am tagging as TMIR_GPU to make it easier to search for comments.

    Shan, thanks for your time.
    TMir

    No worries about misspelling my name, you are not the first and you will not be the last :)
    I do not have an update on this issue, and I do not know when I will have one.
    I will bring it up as part of our regular feedback sessions.
  • TMirTMir ✭✭
    Shan wrote: »
    TMir wrote: »
    TMir wrote: »
    TMir wrote: »
    Shan wrote: »
    TMir wrote: »
    Simple question regarding client version 8.1.0. Has the problem that causes my GPU to run flat out when running the game been fixed yet? Reported it many times, but still no fix. Thanks.

    With each update there can be performance enhancement but I cannot guarantee that that specific issue has been resolved.

    Finding the root cause for some issues can unfortunately be difficult.

    Shran: Thanks for getting back to me. The particular problem I am having is very easy to replicate and appears on both my PC and my mobile device (both have upgraded graphics capabilities). It requires no user interaction. While I understand that some problems can be hard to diagnose (I wrote software professionally for over 30 years) I would like to think that diagnosing this one would be straightforward. Here's how to duplicate it on a PC:
    1. 1. Start Task Manager.
    2. 2. Start game, get through intro and welcome ads.
    3. 3. Maximize window.
    4. 4. Wait.
    5. 5. Flip to Task manager and observe graphics utilization by STT.

    I've seen anecdotal evidence on the web and in UC that leads me to believe this problem is seem widely by players, your customers.

    Hopefully you can determine whether this issue has been addressed. If it has, great. If not, perhaps you could get it prioritized for the next client release. Either way, I will let you know about my experience with 8.1.1 once it rolls out.

    Thanks for your time.
    T'Mir.

    Shran:
    I have just updated to 8.1.1 and am sorry to report that the GPU utilization defect has not been fixed (at least on my PC).

    I would hope that this defect would be an easy one to find and remediate. Spending time on it will help with your technical debt.

    From my perspective as a player, I try to minimize my game time because my GPU fans run flat out when I am playing (normally they are silent). On my mobile device I worry about draining the battery on the device.

    Folks might play more if their mobile batteries lasted longer.

    Thanks for your time.
    TMir wrote: »
    TMir wrote: »
    Shan wrote: »
    TMir wrote: »
    Simple question regarding client version 8.1.0. Has the problem that causes my GPU to run flat out when running the game been fixed yet? Reported it many times, but still no fix. Thanks.

    With each update there can be performance enhancement but I cannot guarantee that that specific issue has been resolved.

    Finding the root cause for some issues can unfortunately be difficult.

    Shran: Thanks for getting back to me. The particular problem I am having is very easy to replicate and appears on both my PC and my mobile device (both have upgraded graphics capabilities). It requires no user interaction. While I understand that some problems can be hard to diagnose (I wrote software professionally for over 30 years) I would like to think that diagnosing this one would be straightforward. Here's how to duplicate it on a PC:
    1. 1. Start Task Manager.
    2. 2. Start game, get through intro and welcome ads.
    3. 3. Maximize window.
    4. 4. Wait.
    5. 5. Flip to Task manager and observe graphics utilization by STT.

    I've seen anecdotal evidence on the web and in UC that leads me to believe this problem is seem widely by players, your customers.

    Hopefully you can determine whether this issue has been addressed. If it has, great. If not, perhaps you could get it prioritized for the next client release. Either way, I will let you know about my experience with 8.1.1 once it rolls out.

    Thanks for your time.
    T'Mir.

    Shran:
    I have just updated to 8.1.1 and am sorry to report that the GPU utilization defect has not been fixed (at least on my PC).

    I would hope that this defect would be an easy one to find and remediate. Spending time on it will help with your technical debt.

    From my perspective as a player, I try to minimize my game time because my GPU fans run flat out when I am playing (normally they are silent). On my mobile device I worry about draining the battery on the device.

    Folks might play more if their mobile batteries lasted longer.

    Thanks for your time.

    I have two things today.
    First, my apologies for misspelling your name. I am not sure how that 'r' keeps slipping in there.

    Second, I have not seen any followup on this item since the initial post. I would like to have an update on this GPU utilization issue, which I am tagging as TMIR_GPU to make it easier to search for comments.

    Shan, thanks for your time.
    TMir

    No worries about misspelling my name, you are not the first and you will not be the last :)
    I do not have an update on this issue, and I do not know when I will have one.
    I will bring it up as part of our regular feedback sessions.

    Hi Shan:
    It has been well over 2 weeks since your last post on this item. I am hoping you can provide us with some good news in relation to the TMIR_GPU issue. For example, is the issue in the hands of development yet? Was it discussed at the most recent feedback session? If not, how can we get this issue prioritized?

    (Yes, I know you are probably quite busy dealing with load issues today (DDoS?). I understand that those issues need to be addressed first, but I would like to keep this item "top of mind".

    Cheers,
    T'Mir.
  • ShanShan admin
    TMir wrote: »
    Shan wrote: »
    TMir wrote: »
    TMir wrote: »
    TMir wrote: »
    Shan wrote: »
    TMir wrote: »
    Simple question regarding client version 8.1.0. Has the problem that causes my GPU to run flat out when running the game been fixed yet? Reported it many times, but still no fix. Thanks.

    With each update there can be performance enhancement but I cannot guarantee that that specific issue has been resolved.

    Finding the root cause for some issues can unfortunately be difficult.

    Shran: Thanks for getting back to me. The particular problem I am having is very easy to replicate and appears on both my PC and my mobile device (both have upgraded graphics capabilities). It requires no user interaction. While I understand that some problems can be hard to diagnose (I wrote software professionally for over 30 years) I would like to think that diagnosing this one would be straightforward. Here's how to duplicate it on a PC:
    1. 1. Start Task Manager.
    2. 2. Start game, get through intro and welcome ads.
    3. 3. Maximize window.
    4. 4. Wait.
    5. 5. Flip to Task manager and observe graphics utilization by STT.

    I've seen anecdotal evidence on the web and in UC that leads me to believe this problem is seem widely by players, your customers.

    Hopefully you can determine whether this issue has been addressed. If it has, great. If not, perhaps you could get it prioritized for the next client release. Either way, I will let you know about my experience with 8.1.1 once it rolls out.

    Thanks for your time.
    T'Mir.

    Shran:
    I have just updated to 8.1.1 and am sorry to report that the GPU utilization defect has not been fixed (at least on my PC).

    I would hope that this defect would be an easy one to find and remediate. Spending time on it will help with your technical debt.

    From my perspective as a player, I try to minimize my game time because my GPU fans run flat out when I am playing (normally they are silent). On my mobile device I worry about draining the battery on the device.

    Folks might play more if their mobile batteries lasted longer.

    Thanks for your time.
    TMir wrote: »
    TMir wrote: »
    Shan wrote: »
    TMir wrote: »
    Simple question regarding client version 8.1.0. Has the problem that causes my GPU to run flat out when running the game been fixed yet? Reported it many times, but still no fix. Thanks.

    With each update there can be performance enhancement but I cannot guarantee that that specific issue has been resolved.

    Finding the root cause for some issues can unfortunately be difficult.

    Shran: Thanks for getting back to me. The particular problem I am having is very easy to replicate and appears on both my PC and my mobile device (both have upgraded graphics capabilities). It requires no user interaction. While I understand that some problems can be hard to diagnose (I wrote software professionally for over 30 years) I would like to think that diagnosing this one would be straightforward. Here's how to duplicate it on a PC:
    1. 1. Start Task Manager.
    2. 2. Start game, get through intro and welcome ads.
    3. 3. Maximize window.
    4. 4. Wait.
    5. 5. Flip to Task manager and observe graphics utilization by STT.

    I've seen anecdotal evidence on the web and in UC that leads me to believe this problem is seem widely by players, your customers.

    Hopefully you can determine whether this issue has been addressed. If it has, great. If not, perhaps you could get it prioritized for the next client release. Either way, I will let you know about my experience with 8.1.1 once it rolls out.

    Thanks for your time.
    T'Mir.

    Shran:
    I have just updated to 8.1.1 and am sorry to report that the GPU utilization defect has not been fixed (at least on my PC).

    I would hope that this defect would be an easy one to find and remediate. Spending time on it will help with your technical debt.

    From my perspective as a player, I try to minimize my game time because my GPU fans run flat out when I am playing (normally they are silent). On my mobile device I worry about draining the battery on the device.

    Folks might play more if their mobile batteries lasted longer.

    Thanks for your time.

    I have two things today.
    First, my apologies for misspelling your name. I am not sure how that 'r' keeps slipping in there.

    Second, I have not seen any followup on this item since the initial post. I would like to have an update on this GPU utilization issue, which I am tagging as TMIR_GPU to make it easier to search for comments.

    Shan, thanks for your time.
    TMir

    No worries about misspelling my name, you are not the first and you will not be the last :)
    I do not have an update on this issue, and I do not know when I will have one.
    I will bring it up as part of our regular feedback sessions.

    Hi Shan:
    It has been well over 2 weeks since your last post on this item. I am hoping you can provide us with some good news in relation to the TMIR_GPU issue. For example, is the issue in the hands of development yet? Was it discussed at the most recent feedback session? If not, how can we get this issue prioritized?

    (Yes, I know you are probably quite busy dealing with load issues today (DDoS?). I understand that those issues need to be addressed first, but I would like to keep this item "top of mind".

    Cheers,
    T'Mir.

    Hi T'mir

    I do not have an update for this.
    What I would suggest is to create a separate thread in this category for other players to share their experience. That will give us a better idea of how many players could be affected and how - and allow to gather additional details. Thank you!

  • KelliKelli ✭✭
    I am getting this pop up whenever I sign into your game, I go through facebook, its constantly popping up disrupting play.
    This content is no longer available
    The content you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may have expired, or you may not have permission to view this page.

    It's really annoying since I have to keep clicking it closed to continue playing the game.
    at this time it is NOT cutting off the game. That may change at sometime in the future.
  • Prime Lorca [10FH]Prime Lorca [10FH] ✭✭✭✭✭
    Kelli wrote: »
    I am getting this pop up whenever I sign into your game, I go through facebook, its constantly popping up disrupting play.
    This content is no longer available
    The content you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may have expired, or you may not have permission to view this page.

    It's really annoying since I have to keep clicking it closed to continue playing the game.
    at this time it is NOT cutting off the game. That may change at sometime in the future.

    Not sure if it is the same error, but it looks like someone else is also having trouble with Facebook. You may want to check this thread:
    https://forum.disruptorbeam.com/stt/discussion/18486/just-a-heads-up-if-you-are-having-game-issues-playing-on-facebook#latest
    Forum recruiter for [10F], +FH+, and [10FA]
    Ten Forward Loungers - Give Your Best, Get Our Best!
    Chat with us on Discord: https://discord.gg/hg8ZRyn
  • ShanShan admin
    Kelli wrote: »
    I am getting this pop up whenever I sign into your game, I go through facebook, its constantly popping up disrupting play.
    This content is no longer available
    The content you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may have expired, or you may not have permission to view this page.

    It's really annoying since I have to keep clicking it closed to continue playing the game.
    at this time it is NOT cutting off the game. That may change at sometime in the future.

    Hi Kelli, you should now have the ability to create your own discussions as needed :)
    You will need to sign out and sign back in.

    As for the Facebook issue, I see some reports that it is no longer happening, so it might have been solved even though we have not received an official update.
  • Hello! I just purchased a Samsung Galaxy Z Flip 3. The game HUD looks pretty smashed together. Will there be an update to fix this?
  • Hello! I just purchased a Samsung Galaxy Z Flip 3. The game HUD looks pretty smashed together. Will there be an update to fix this?

    Hello and welcome!
    Would you mind posting some screenshots of what you are seeing?
    Thank you!
  • Thank you! Please see the zflip3 images below. . 4yzbqwr0xo2i.jpg
    unxqc60w5xdp.jpg
    zwv6xauh4s42.jpg
    szkgi2u43alz.jpg
  • Thank you! Please see the zflip3 images below. .

    Thank you very much!
  • Hello @Shan
    I have a voyage that is stuck at the 12 hour dilemma and has been for two hours. Placed a ticket and no response yet. I was relying on those chronitons to maintain my place in the rankings on the current event, and add on top of that whatever benefit I would have received for the 12 hour dilemma. I was in the top 500 and have now lost 2+ hours of productive time in the event and my ranking will plummet accordingly.

    I am well aware from past experience that the most likely response from CS when I do eventually hear from them will simply be to recall the voyage and send me on my not so merry way and say that they can’t do anything else.

    To be perfectly clear, I am furious.

    I very rarely ever attempt to rank. Gary Mitchell is a card that I decided to go after for multiple reasons and that is now down the toilet.

    I tried to message you privately about this, but the message system simply wouldn’t let me, so I am doing so via this unfortunately and regrettably public thread.

    Please understand that I feel well and truly Rat 🤬.

    If The Powers That Be would like me to even consider spending any more real world dollars I would like this addressed and I feel fairly comfortable in saying that I am far from the only person who is sick and tired of the voyage bug.

    It needs to be fixed, full stop.

    Or the process for customer resolution when it invariably and repeatedly happens needs to be far more equitable than it has in the past.

    In the meantime, I will happily go FTP and not spend anymore money.

    I apologize to you personally for venting on an open thread; but as I stated, I repeatedly tried to reach out to you via private message to avoid doing so and the system simply would not let me.

    Commodore Pack out.
  • Hello @Shan
    I have a voyage that is stuck at the 12 hour dilemma and has been for two hours. Placed a ticket and no response yet. I was relying on those chronitons to maintain my place in the rankings on the current event, and add on top of that whatever benefit I would have received for the 12 hour dilemma. I was in the top 500 and have now lost 2+ hours of productive time in the event and my ranking will plummet accordingly.

    I am well aware from past experience that the most likely response from CS when I do eventually hear from them will simply be to recall the voyage and send me on my not so merry way and say that they can’t do anything else.

    To be perfectly clear, I am furious.

    I very rarely ever attempt to rank. Gary Mitchell is a card that I decided to go after for multiple reasons and that is now down the toilet.

    I tried to message you privately about this, but the message system simply wouldn’t let me, so I am doing so via this unfortunately and regrettably public thread.

    Please understand that I feel well and truly Rat 🤬.

    If The Powers That Be would like me to even consider spending any more real world dollars I would like this addressed and I feel fairly comfortable in saying that I am far from the only person who is sick and tired of the voyage bug.

    It needs to be fixed, full stop.

    Or the process for customer resolution when it invariably and repeatedly happens needs to be far more equitable than it has in the past.

    In the meantime, I will happily go FTP and not spend anymore money.

    I apologize to you personally for venting on an open thread; but as I stated, I repeatedly tried to reach out to you via private message to avoid doing so and the system simply would not let me.

    Commodore Pack out.

    I get the frustration.
    And it is fine to vent, within reason and respectfully of course :)

    I am sorry this is happening to you.
    That issue is being looked at but it is one of our most puzzling issues unfortunately.

    As for compensation when something like this happens, we've made improvements as well.

    You always have the option to recall the voyage yourself, if you do so, take a screenshot of what your accumulated rewards were, then recall.

    Update your ticket with the relevant screenshots and explain the circumstances (revives done and how), this will allow Support to get a good idea on how to make things better for you.

    I have hopes that we will get to the bottom of the issue, it is one of our priorities due to how it negatively impacts players.
  • Shan wrote: »
    Hello @Shan
    I have a voyage that is stuck at the 12 hour dilemma and has been for two hours. Placed a ticket and no response yet. I was relying on those chronitons to maintain my place in the rankings on the current event, and add on top of that whatever benefit I would have received for the 12 hour dilemma. I was in the top 500 and have now lost 2+ hours of productive time in the event and my ranking will plummet accordingly.

    I am well aware from past experience that the most likely response from CS when I do eventually hear from them will simply be to recall the voyage and send me on my not so merry way and say that they can’t do anything else.

    To be perfectly clear, I am furious.

    I very rarely ever attempt to rank. Gary Mitchell is a card that I decided to go after for multiple reasons and that is now down the toilet.

    I tried to message you privately about this, but the message system simply wouldn’t let me, so I am doing so via this unfortunately and regrettably public thread.

    Please understand that I feel well and truly Rat 🤬.

    If The Powers That Be would like me to even consider spending any more real world dollars I would like this addressed and I feel fairly comfortable in saying that I am far from the only person who is sick and tired of the voyage bug.

    It needs to be fixed, full stop.

    Or the process for customer resolution when it invariably and repeatedly happens needs to be far more equitable than it has in the past.

    In the meantime, I will happily go FTP and not spend anymore money.

    I apologize to you personally for venting on an open thread; but as I stated, I repeatedly tried to reach out to you via private message to avoid doing so and the system simply would not let me.

    Commodore Pack out.

    I get the frustration.
    And it is fine to vent, within reason and respectfully of course :)

    I am sorry this is happening to you.
    That issue is being looked at but it is one of our most puzzling issues unfortunately.

    As for compensation when something like this happens, we've made improvements as well.

    You always have the option to recall the voyage yourself, if you do so, take a screenshot of what your accumulated rewards were, then recall.

    Update your ticket with the relevant screenshots and explain the circumstances (revives done and how), this will allow Support to get a good idea on how to make things better for you.

    I have hopes that we will get to the bottom of the issue, it is one of our priorities due to how it negatively impacts players.

    Hello @Shan

    Thank you very much for responding, and thank you very much for understanding my frustration.

    What made this the worst and really set me off was the fact that I absolutely never try to rank and I decided to simply because of this card; ironically the one that loads of players said they weren’t going to shoot for acquiring! 😂

    I will follow your suggestions and take a screenshot, document the revives and all that jazz.

    I really do understand that this particular bug has y’all stymied…
    It’s just that I feel that it is far past time for an All Hands On Deck approach to it. It is by far the single most frustrating thing about the game for me.

    🖖
    Commodore Pack
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