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  • In your Time Portal under Crew OR Boosts & Kits any unclaimed free uses are there ... for example I have 60 Supply Kits avail, so my Time Portal highlights (60)
  • SleepyD wrote: »
    I have a notification flag of 2 in the Time Portal. I am unable to find anything in the Portal. This has been ongoing for the last month.

    Playing on Steam using Windows 10

    Thanks


    Hi and welcome :)
    Please submit a ticket to our support team, they will look into it and remove the ghost notifications as needed. Thank you!

  • Hi, I just jumped onto the game through Steam and have playing quite obsessively for a couple months, but I forgot that I had played before on mobile and made an account.... I don;t want to lose my Steam progress because I have spent a fair amount of money on dilithium, but I would like to link to my account and just have my old mobile play through deleted.
  • PeetsPeets ✭✭✭
    You can have more then one account and it's not linked. You can switch accounts.
    Right top corner.
    Then use settings
    Then you'll see a button to switch account.
  • Morningstar42Morningstar42 ✭✭
    edited November 2021
    Peets wrote: »
    You can have more then one account and it's not linked. You can switch accounts.
    Right top corner.
    Then use settings
    Then you'll see a button to switch account.

    OK I did that, and now I'm stuck on my old playthrough, I can't get back to my new one!

    It just gives me the log in screens again, how do I get back?
  • Peets wrote: »
    You can have more then one account and it's not linked. You can switch accounts.
    Right top corner.
    Then use settings
    Then you'll see a button to switch account.

    OK I did that, and now I'm stuck on my old playthrough, I can't get back to my new one!

    It just gives me the log in screens again, how do I get back?

    Switching account was not the proper solution in your specific case unfortunately.
    Another email address should have been used to register your game account on steam.
    The other option would have been to contact support so they would have removed your email address from the account you are not playing.

    Please contact support, explain what happened, and we will try to locate the account you had on steam.

    To locate that account we will need specific details such as :smile:
    - the name you gave yourself
    - your level
    - fleet name if you have it, and/or squadron name
    - copy of recent purchase receipts from your Steam purchase history.
    - the dbid you had for that account, if you happened to take note of it

    Once you submit a ticket you will received a email confirmation, replying to that email will allow you to attach screenshots.

    We will do our very best to get you back into the correct account asap :)
  • PeetsPeets ✭✭✭
    Sorry for giving the wrong advice :(
  • Shan wrote: »
    Peets wrote: »
    You can have more then one account and it's not linked. You can switch accounts.
    Right top corner.
    Then use settings
    Then you'll see a button to switch account.

    OK I did that, and now I'm stuck on my old playthrough, I can't get back to my new one!

    It just gives me the log in screens again, how do I get back?

    Switching account was not the proper solution in your specific case unfortunately.
    Another email address should have been used to register your game account on steam.
    The other option would have been to contact support so they would have removed your email address from the account you are not playing.

    Please contact support, explain what happened, and we will try to locate the account you had on steam.

    To locate that account we will need specific details such as :smile:
    - the name you gave yourself
    - your level
    - fleet name if you have it, and/or squadron name
    - copy of recent purchase receipts from your Steam purchase history.
    - the dbid you had for that account, if you happened to take note of it

    Once you submit a ticket you will received a email confirmation, replying to that email will allow you to attach screenshots.

    We will do our very best to get you back into the correct account asap :)

    Submitted a ticket with all that minus the dbid unfortunately.
  • Peets wrote: »
    Sorry for giving the wrong advice :(

    No worries! Thank you for your advice anyway.
  • Peets wrote: »
    Sorry for giving the wrong advice :(

    It happens to the best of us :)
  • ArnieArnie ✭✭✭
    Unsure if this is the right place, but didn't want to create a duplicate chain.

    I know there are issues with 2x reward ad link not always generating. I got used to running a 4 chron mission before running a cadet mission, to check the 2x button was appearing.

    Now it seems that often, the 2x reward link just stalls, which wasn't something that happened before. Is this a known issue? It's rather irritating to be losing the chance for 2x cadet rewards, as if it stalls, restarting still means I've used a ticket without benefitting from a bonus!
  • Arnie wrote: »
    Unsure if this is the right place, but didn't want to create a duplicate chain.

    I know there are issues with 2x reward ad link not always generating. I got used to running a 4 chron mission before running a cadet mission, to check the 2x button was appearing.

    Now it seems that often, the 2x reward link just stalls, which wasn't something that happened before. Is this a known issue? It's rather irritating to be losing the chance for 2x cadet rewards, as if it stalls, restarting still means I've used a ticket without benefitting from a bonus!

    This discussion is for players who are not yet able to create their own discussion, in your case I think it might be useful to create a new discussion especially if you noticed a change since the new update for instance. Provide as much details as you can, thank you!
  • SleepyD wrote: »
    I have a notification flag of 2 in the Time Portal. I am unable to find anything in the Portal. This has been ongoing for the last month.

    Playing on Steam using Windows 10

    Thanks

    m1kou39ec92o.jpg

    My count has been off by two for years. No matter what platform I play on (Windows, Android, Steam or Facebook). Annoying little bug...
    The Guardians of Tomorrow
    Protecting the Galaxy's Future from itself
  • SleepyD wrote: »
    I have a notification flag of 2 in the Time Portal. I am unable to find anything in the Portal. This has been ongoing for the last month.

    Playing on Steam using Windows 10

    Thanks

    m1kou39ec92o.jpg

    My count has been off by two for years. No matter what platform I play on (Windows, Android, Steam or Facebook). Annoying little bug...

    I had the same. I contacted support with an in-game ticket, and they corrected it very quickly for me.
  • LeiyanLeiyan ✭✭
    Shan wrote: »
    Thank you! Please see the zflip3 images below. .

    Thank you very much!

    I just got a Z Flip 3 yesterday and this is still very much an issue. I am unable to exit the Scan interface without exiting and closing the entire app then going back in.

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    72uj9j1fqihv.jpg
    u3tlfurb3ptc.jpg
    a6iho567ajs3.jpg

  • ShanShan admin
    Leiyan wrote: »
    Shan wrote: »
    Thank you! Please see the zflip3 images below. .

    Thank you very much!

    I just got a Z Flip 3 yesterday and this is still very much an issue. I am unable to exit the Scan interface without exiting and closing the entire app then going back in.

    Thank you for the screenshots.
    This is not something that we've been able to look into yet unfortunately.
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