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Ads not appearing unless you restart

Spinning this off from the stickied ad thread:

Initially posted by @Automaton_2000:
I've seen a unusual number of complaints over the last week about the ad warp option failing to show until the client is restarted. I can confirm that during certain periods, the option only appears once per session and requires a client restart to appear again.

I've already submitted a ticket, but wanted to document it here in case others have the same issue and are looking for confirmation.

====
I now get this with almost every ad. I've started to train myself to test for an ad first before trying for a cadet double or other one that you only get one shot at.

I'm on a Pixel 3 running Android 11


If anyone else is experiencing this problem please include your device and OS version.

Comments

  • Yep, I've also noticed the frequency of this issue is on the uptick again.

    Pixel 4, Android 11
  • Prime Lorca [10FH]Prime Lorca [10FH] ✭✭✭✭✭
    edited January 7
    Motorola Z3
    Android 9

    I've been having this problem since the update to STT version 7.6.3. Oddly, the ads are reliable after I get the anti-macro "Which character is ________" pop-ups during a galaxy or skirmish phase.

    Others in my fleet have the same complaints. I cannot remember which devices they use.
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  • Prime Lorca [10FH]Prime Lorca [10FH] ✭✭✭✭✭
    Fleetmate having this issue:
    iPhone XR
    iOS 14.2
    Probably latest version of STT
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  • I am also having this issue and have been for the last 1.5 weeks.
    iPhone 12 Pro
    iOS 14.2.1
    latest version of STT 202727
  • -{Punisher}--{Punisher}- ✭✭
    edited January 7
    Same as my girlfriend's, she has to restart right before doing any ad warp/2x reward or it doesn't appear.
    Samsung galaxy Tab A 10.1
    Android version 10
    STT version 7.6.3
  • I have 2 devices and notice it much more on my:
    Samsung Galaxy S20 FE 5G
    Model SM-G781V
    running android 10

    Less problems on my old phone:
    Lg V30
    Running android 9

    Both STT version 7.6.3
  • I came here to post this exact problem. I'd say roughly 1/3 of the time I'm supposed to get a video, I'll get stuck on "Hailing Starfleet..." and have to kill the app and restart. It just happened again.

    iPad Air 4
    OS 14.2
  • ShanShan admin
    Thank you for making a separate discussion!
    There is a part I am not clear about: is this for the 2x rewards ads or all ads?
  • Shan wrote: »
    Thank you for making a separate discussion!
    There is a part I am not clear about: is this for the 2x rewards ads or all ads?

    It is all ads.
  • All ads. Happened to me this morning when trying to view an ad to get a second Scan.
  • AmphistaffAmphistaff ✭✭✭✭✭
    All ads.
  • Prime Lorca [10FH]Prime Lorca [10FH] ✭✭✭✭✭
    All ads for me and those in my fleet as well.
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  • Shan wrote: »
    Thank you for making a separate discussion!
    There is a part I am not clear about: is this for the 2x rewards ads or all ads?

    It affects all ads.
  • It’s all ads
  • Prime Lorca [10FH]Prime Lorca [10FH] ✭✭✭✭✭
    I'm getting this problem less now, I think. What seems to be happening, is that if I leave the game open in the background for over an hour, it restarts the game. Then I have no problem running an ad.

    Is anyone else experiencing this?
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  • AmphistaffAmphistaff ✭✭✭✭✭
    It's been better this week for me but still not 100%.
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