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Portal pulls causing lockups since 3.1- SOLVED with v3.1.1 please update

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  • This bug has affected me for nearly a year. A behold means you're locked out of the game. DB have no interest in fixing it, they have closed out my tickets without a solution (other than "buy a different device"!)

    They cost themselves alot of money as I was a regular spender before this. I know it sounds petty but I'm glad that others are now affected as it might give them the financial impetus to finally fix it.

    Oh, I reached VIP 6 before they disenfranchised me, FWIW.
  • Having the same issues. Android. Samsung Galaxy S7.
  • edited December 2017
    My Moto G5 Plus didn't hang up but did not display the screen where prize was shown, terminated the application from Android and restarted later, same happened, the app did not go on because it was a 4* Behold, which I could not select seeing what I was selecting, I simply pressed where the select keys were supposed to be and the behold closed up, I chosed the right way just by miracle. Valeris which I had 1/4. This has happend with a 1* Time Portal Pack and with 3* and 1* Shuttle booster packs. To add a little more info, Galaxy A7 2017 has no problem at all with this, at least upto now.
  • Alright, we have a fix for this and have added it to a new client for Android, v3.1.1.
    Please update to the new version and let me know what the outcome is, thank you!

    The fix is only for the issue that appeared after upgrading to v3.1.0.
    We are still looking at what is causing a similar issue with past clients.
  • DralixDralix ✭✭✭✭✭
    Confirmed with my two devices that had the issue - Galaxy S7 Edge and Galaxy Tab S3.

    Thanks!
  • Back in business here as well. Thanks!
  • This Sisko1This Sisko1 ✭✭✭✭
    Before:
    1i2gjai3p4zl.png
    After update:
    mxp8wl1tyb20.png

    So far so good. Putting out the word about the update. If anyone isn't fixed, I'll bring in their phone details. Thanks!

  • Thank you for reporting back with good news :)
  • No good news for those of us who have been experiencing this for a year, unfortunately.
  • Same issue. Time Portal. Free Premium. Hailing Starfleet indefinite loop. Back tab does nothing. Reboot of phone, no joy. Galaxy S7.
  • Same issue. Time Portal. Free Premium. Hailing Starfleet indefinite loop. Back tab does nothing. Reboot of phone, no joy. Galaxy S7.

    Did you update to v3.1.1 yet?
  • Still have this bug as well even with update. I have a LG V20
  • debestof83 wrote: »
    Still have this bug as well even with update. I have a LG V20

    I have 3.1.0 but 3.1.1 is not showing in Play store
  • debestof83 wrote: »
    debestof83 wrote: »
    Still have this bug as well even with update. I have a LG V20

    I have 3.1.0 but 3.1.1 is not showing in Play store

    It might be due to your device unfortunately. Please let our Support Team know. Thank you!
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