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Game freezes (white screen) upon conclusion of advertisement

SiyavashSiyavash ✭✭
edited October 2017 in Engineering Room
Every time I see an advertisement, the game freezes when the ad concludes. Screen turns white, and going to another app and coming back doesn't help the situation.

Using iOS, iPhone.
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Comments

  • It seems to be okay now.
  • (HGH)Apollo(HGH)Apollo ✭✭✭✭✭
    It still does it about a third of the time on ios.
  • Since the release of v3.0 it affects about 80% of all video ads. I have a support request around this as I estimate it is the equivalent of 150 Chronitons per day that those affected are unable to benefit from
  • We are trying a change, please let us if know the issues you are currently encountering are improving over the weekend, thank you!
  • I'm having problem with some of the AD. Once it's done, it restarts the game and no chron/mission been done. It's been worse the last couple of days now. I have Samsung S4
  • Still having the same problem. Ad's worked great before the update. I've had to restart the game after almost every ad today on my iPhone 6.
  • Still seeing the same issue.
  • Empires and puzzle and Lords Mobile crashes everytime here now...
  • I have been having the white screen issue at the end of the ad playing, since the last update. It happens on all ads, 100% of the time.

    Used to happen with the last app version, but minimizing the game would clear up the problem. Now I have to completely shut down the game and log back in.

    Considering the load times on my 6 plus, I rarely play anymore.

    I log in once a day and get my daily, and then run a scan to see if the problem has been fixed. When it hasn't, I log back out and wait.

    iOS 11.03
  • Thank you for continuing to report in this thread, please provide details on the Ads causing this as it will help us greatly.

    Like I had a crash for an Ad for a Pirates of the Caribbean game.
  • Get this every time when the ad is for Homescapes/gardenscapes.
    “Holodeck 2 tomorrow, 1600 hours. Just you, me and a tuning fork”
  • All ad i've gottan from War commander: Rogue assasin crashes. Game auto restart
  • Get this every time when the ad is for Homescapes/gardenscapes.

    This one plays but fails to give working close screen at end. Have to hit home button then back to game where the same ad is offered again. After several repeats of this, with no rewards, finally a different ad comes up that works & gives reward.

    ~ seeking out new life
  • This happens to me 100% of the time and has been going on for a month. I sent a ticket and got no response.
  • I get this on a daily basis. Almost every extra scan doesn’t work the first time. I’ve had it on the homescapes ad the most it seems. I’m using an iPad mini. I have not put in a ticket.
    Fleet= Quarks Holosuite
  • This is one of the ads that does not allow me to exit. Instead, it says you must complete it, and the only alternative is to install this game? So I have to reboot the game . 8ynhhg8v23zc.png
  • Fingers crossed, but at least for me, it appears the white screen/restart problem after an ad runs is over. They have all worked today.
  • Capt Ajamm wrote: »
    Get this every time when the ad is for Homescapes/gardenscapes.

    This one plays but fails to give working close screen at end. Have to hit home button then back to game where the same ad is offered again. After several repeats of this, with no rewards, finally a different ad comes up that works & gives reward.

    I am having the same problem (on Android)
  • FayFay ✭✭
    I have been having this bug as well, but I don't have info on which ad it is because usually it crashes before I even see it.
  • Fay wrote: »
    I have been having this bug as well, but I don't have info on which ad it is because usually it crashes before I even see it.

    What kind of device/operating system are you playing on?

  • My screen turns black. A blue bar scrolls across the bottom. I can't exit the ad and have to kill STT.
  • Guest Guest  ✭✭✭
    Raven434 wrote: »
    My screen turns black. A blue bar scrolls across the bottom. I can't exit the ad and have to kill STT.

    This just happened to me .... after having the homescapes ad twice ..... 3 ads with no reward :rage:
  • cmdrworfcmdrworf ✭✭✭
    edited October 2017
    That ad locks for me also. Can't hit the "X". need to force close STT. Samsung S8. on 7.0
  • Guest Guest  ✭✭✭
    I am having the same issue with the Nature Made ad .... after playing the ad it forces a restart of the app without paying the reward.
  • Today’s first extra scan try ad was for Halloween themed fishdom, white screen after ad have to close game and restart. iPad mini, all latest updates as before. Last night my second daily scan white screened after homescapes ad. I am unable to get the xtra scan to work at all.
    Fleet= Quarks Holosuite
  • Just had a second one white screen me when I tried to do an extra scan. It was the last day on earth zombie ad, Finished, white screen came up and froze, had to restart the game. So it’s happening every time now for me. Not worth clicking on anymore if we have to restart every time.
    Fleet= Quarks Holosuite
  • Thought it was fixed ... just had the white screen freeze again after an ad ran. Didn't pay attention to which ad had run. Had to force quit the game and restart. iPhone 6.
  • Black PebbleBlack Pebble ✭✭✭✭✭
    The Homescapes ads should no longer be appearing.
    Hosun Lee
    Civilian, Brand and Marketing
    Ex-Disruptor Beam
  • I just had a homescapes ad.

    Also, another white screen freeze after a Willy Wonka casino ad.
  • Guest Guest  ✭✭✭
    Guest  wrote: »
    I am having the same issue with the Nature Made ad .... after playing the ad it forces a restart of the app without paying the reward.
    same ad .... same reboot .....
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