Amazon purchase issues (RESOLVED) - Stuck on Hailing Starfleet.... after purchasing offer

Hi,
I've attempted to buy the current offer 3 times now. I see that Amazon have charged me 3 times and my credit card shows 3 charges, but the transaction does not move beyond the hailing starfleet screen. I have logged in on other devices and I have not been credited the packs.
Is this a network issue? (it's not a local connection issue as this mail post should show)
Is it an issue with the store?
Who do I approach for support on this matter? DB customer service or Amazon? (the device I was using to purchase is a Fire Tablet which has worked many times before)
The game is still stuck at Hailing Starfleet.... I am not sure what to do now.
I've attempted to buy the current offer 3 times now. I see that Amazon have charged me 3 times and my credit card shows 3 charges, but the transaction does not move beyond the hailing starfleet screen. I have logged in on other devices and I have not been credited the packs.
Is this a network issue? (it's not a local connection issue as this mail post should show)
Is it an issue with the store?
Who do I approach for support on this matter? DB customer service or Amazon? (the device I was using to purchase is a Fire Tablet which has worked many times before)
The game is still stuck at Hailing Starfleet.... I am not sure what to do now.
0
Comments
@Shan @Black Pebble
We are RECRUITING: All kind of active players, no matter if newbie, veteran, spender or non spender.
I have the same issue, so i think its global, at least for kindle devices.
We are RECRUITING: All kind of active players, no matter if newbie, veteran, spender or non spender.
Thank you, it's comforting to know that my problem is shared.
Since today no matter what i try to buy i see this:
It goes forever and nothing is delivered(tried buying the „Boost ur crew offer“ and the smallest Dilithium Pack. But i was charged for both.
Please fix this asap! And yes i sent a ticket.
@Shan @Black Pebble
EDIT
Last buy that was successful was on February 26th, so i assume something with ur tuesday server push(February 27th)and forced upgrade, messed something up on amazon devices.
We are RECRUITING: All kind of active players, no matter if newbie, veteran, spender or non spender.
We are RECRUITING: All kind of active players, no matter if newbie, veteran, spender or non spender.
We are RECRUITING: All kind of active players, no matter if newbie, veteran, spender or non spender.
Oh wow, thats new. So far i thought it was Kindle only. Ugghhh..
We are RECRUITING: All kind of active players, no matter if newbie, veteran, spender or non spender.
Please submit a ticket to player support with your DBID and transaction information, and they'll help you resolve the charges.
https://startrektimelines.zendesk.com/hc/en-us
Civilian, Brand and Marketing
Ex-Disruptor Beam
Player Support will work with you to get the resolution you're looking for.
Civilian, Brand and Marketing
Ex-Disruptor Beam
Thanks for the reply, so we know you re on it. And please keep us updated.
Until this is resolved, my buys are all on hold and i am a „forced“ free player(and i usually spend between 300-500 bucks a month).
We are RECRUITING: All kind of active players, no matter if newbie, veteran, spender or non spender.
Please contact Player Support and they will work with you to resolve any prior transaction issues, including missing items and errant charges. Be aware that it may take a few days for a response, but we will take care of you.
Civilian, Brand and Marketing
Ex-Disruptor Beam
We are RECRUITING: All kind of active players, no matter if newbie, veteran, spender or non spender.