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[Solved]Server down? 07/02

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  • Really odd that everyone's voyages are all winding down at the same time.

    Uhh my voyage is about to fail too. Gotta make this right DB and buy me a house. :wink:

    I time mine around lunchtime at work so if it's not back up in the next 5 minutes it's the same as being down for 2 more hours because I wont be able to check my phone again until 3pm :(

    Am impressed they managed it, game is back up B)
    Ten Forward Loungers - Give Your Best, Get Our Best!
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  • ShanShan admin
    The issue has been resolved.
    An in-game mail with 250 Chronitons will be sent out.
  • Shan wrote: »
    The issue has been resolved.
    An in-game mail with 250 Chronitons will be sent out.
    Any compensation for the trainers and replicator rations too? I’ve recently spent most of my dilithium on the 6 days mega event ( in vain 😡) and I’m not looking forward to spend more in order to save my ship 😔
  • Shan wrote: »
    The issue has been resolved.
    An in-game mail with 250 Chronitons will be sent out.

    Why? Just why? /sad face
  • Shan - was in the middle of event reward collections, before the outage, and to my surprise.....got Uhura INSTEAD of Chekov....then gout double up offer on her☹️. CS ticket already in. Did anyone else get incorrect rewards?
  • taughttolietaughttolie ✭✭
    edited July 2018
    I unexpectedly got Uhura as well but it was a welcome surprise, I already had her at 2* - rather have a 3* legendary than another 1* - I only wish I would've known I was getting her from the start, I would've pushed a lot harder to try to break the top 25.

    *Edit: I also got 4 more Prospero instead of Bestseller Jake, which was kind of a bummer - got a total of 7 Prospero's from this event, plus an 8th from a pack!
  • The fleetmates i had that claimed rewards before the server outage definitely got Chekov, they posted screenshots
    Ten Forward Loungers - Give Your Best, Get Our Best!
    Check out our website to find out more:
    https://wiki.tenforwardloungers.com/
  • Shoot, I wish I would've thought to take a screenshot. I guess I can take a screenshot of all my dismissed Prospero's + my FF/FE one...
  • Really odd that everyone's voyages are all winding down at the same time.

    Uhh my voyage is about to fail too. Gotta make this right DB and buy me a house. :wink:

    We're not the only, have just look into and.....? s... Six of my 10h voyages and cadett Tickets (let me say 12?) seems to get lost
    And the first rang in the event (or was it the second?), no matter, DB can't look into to proof my ticket ,-) and i get all back


  • Fleet mates are now stating they got the sorrytons twice.
  • Shan wrote: »
    The issue has been resolved.
    An in-game mail with 250 Chronitons will be sent out.

    Nothing is solved. You screwed up event rewards. I got Writer Jake Sisko instead of Commander Chekov. As others in my fleet have said they got also Dancing Uhura instead of Dancing Chekov and Prospero Data instead of Bestselling Author Jake Sisko. Too soon to blow in this "Issue has been solved" horn.
  • Shan wrote: »
    The issue has been resolved.
    An in-game mail with 250 Chronitons will be sent out.

    Nothing is solved. You screwed up event rewards. I got Writer Jake Sisko instead of Commander Chekov. As others in my fleet have said they got also Dancing Uhura instead of Dancing Chekov and Prospero Data instead of Bestselling Author Jake Sisko. Too soon to blow in this "Issue has been solved" horn.

    Well they've solved the issue of not being able to log in....seems like the reward problem is a new issue

    Have the rewards reverted back to the original run of this event....Instead of the rerun?
    Ten Forward Loungers - Give Your Best, Get Our Best!
    Check out our website to find out more:
    https://wiki.tenforwardloungers.com/
  • ShanShan admin
    Shan wrote: »
    The issue has been resolved.
    An in-game mail with 250 Chronitons will be sent out.

    Nothing is solved. You screwed up event rewards. I got Writer Jake Sisko instead of Commander Chekov. As others in my fleet have said they got also Dancing Uhura instead of Dancing Chekov and Prospero Data instead of Bestselling Author Jake Sisko. Too soon to blow in this "Issue has been solved" horn.

    Does this need to be brought up in such an aggressive way?
    The issue about not being able to log in is indeed resolved.

    It sounds that there have been side effects and we will look into it, please submit a ticket if you have received the wrong rewards.
  • GaldranGaldran ✭✭✭
    I also got the wrong rewards. Submitting a ticket. I think that this issue is probably much larger and doing individual tickets might not be such a great idea. You will get flooded.
  • Shan wrote: »
    Shan wrote: »
    The issue has been resolved.
    An in-game mail with 250 Chronitons will be sent out.

    Nothing is solved. You screwed up event rewards. I got Writer Jake Sisko instead of Commander Chekov. As others in my fleet have said they got also Dancing Uhura instead of Dancing Chekov and Prospero Data instead of Bestselling Author Jake Sisko. Too soon to blow in this "Issue has been solved" horn.

    Does this need to be brought up in such an aggressive way?
    The issue about not being able to log in is indeed resolved.

    It sounds that there have been side effects and we will look into it, please submit a ticket if you have received the wrong rewards.

    History of this forum shows there are only two factors you are willing to listen to: aggression and/or persistence. I simply dance as you play...

    By the way, I'm still waiting for some official statement regarding shuttle missions AND slots issue. I guess I'm not the only one. Am I?
  • After the login issue this morning I lost everything. This **** game started me at the beginning again. If nothing is done I will reverse every purchase I've made here
  • My favorite part: people who experienced ZERO rewards issues nor were they locked out, got a net of 500 crons (sorry email twice), while I'm sitting over here with a ton of Prosperos, no Chekov, and 250 crons less than people who are "thanking" us that were victimized by the DB machine and are grinning like Cheshire cats that they pick up 500 crons for nothing and we get 250, a jacked up crew, lost voyages/cadets, etc...

    Equity at its finest. There's a reason that DB = Do Better got first crafted. This is an example of why it will live forever, evidently.
  • ShanShan admin
    We are investigating the rewards issue. I created a specific thread for it.
  • I'm not expressing any frustration over the mishap....they happen. But in an effort to fix it, you over-corrected and compensated people who didn't need it and did it twice, as it turns out. It's the response to the mishap that's now causing angst. That's all.
  • ShanShan admin
    After the login issue this morning I lost everything. This **** game started me at the beginning again. If nothing is done I will reverse every purchase I've made here

    I am sorry that your account got reset, if it was registered properly you should be able to recover it by following these instructions: https://startrektimelines.zendesk.com/hc/en-us/articles/227028527-My-game-was-reset-What-should-I-do-
  • Ishmael MarxIshmael Marx ✭✭✭✭✭
    @Shan, thank you for your efforts. As a group, we don't say that often enough.
  • /SSR/ Pasty/SSR/ Pasty ✭✭✭✭✭
    I’d like 500 chrons too please
  • MirrorMartiganMirrorMartigan ✭✭✭✭
    @Shran has replied to my post in another thread saying it will not be resolved. They make a mistake and we suffer for it
  • @Shran has replied to my post in another thread saying it will not be resolved. They make a mistake and we suffer for it


    Sometimes it's just really easy to make a mistake. Even really simple stuff like a name. Poor Shan. Running around trying to fix our game problems has probably made her feel blue. She isn't actually blue.
    Ten Forward Loungers - Give Your Best, Get Our Best!
    Check out our website to find out more:
    https://wiki.tenforwardloungers.com/
  • [10F] Belle'Anna [10F] Belle'Anna ✭✭✭✭✭
    Wow jumping the gun aren't we? Let's tell DB if we had problems and let them sort it out before getting the pitchforks out.
    Ten Forward Loungers - Give Your Best, Get Our Best!
    Check out our website to find out more:
    https://wiki.tenforwardloungers.com/
  • I still can't get in.
  • ShanShan admin
    I still can't get in.

    Could you please provide a bit more information?
    What device are you playing on, what are you seeing when you try to log in? Thanks!
  • Shan wrote: »
    I still can't get in.

    Could you please provide a bit more information?
    What device are you playing on, what are you seeing when you try to log in? Thanks!

    Hi, playing on a Galaxy s9+, and I'm always getting the "error occurred during sign in" message. I've reset my password multiple times through the link provided in the game login screen. Also tried clearing the data and reinstalling the game.
  • ShanShan admin
    Shan wrote: »
    I still can't get in.

    Could you please provide a bit more information?
    What device are you playing on, what are you seeing when you try to log in? Thanks!

    Hi, playing on a Galaxy s9+, and I'm always getting the "error occurred during sign in" message. I've reset my password multiple times through the link provided in the game login screen. Also tried clearing the data and reinstalling the game.

    OK, have you submitted a ticket with all that information yet?
    I suspect it might be a conflict with your google play account.
  • Shan wrote: »
    Shan wrote: »
    I still can't get in.

    Could you please provide a bit more information?
    What device are you playing on, what are you seeing when you try to log in? Thanks!

    Hi, playing on a Galaxy s9+, and I'm always getting the "error occurred during sign in" message. I've reset my password multiple times through the link provided in the game login screen. Also tried clearing the data and reinstalling the game.

    OK, have you submitted a ticket with all that information yet?
    I suspect it might be a conflict with your google play account.

    Yeah, ticket #442443
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