AWS issues 2019-10-23 : the game is up and running yesterday's AWS issues are still impacting various services including the access to our game.

Clearing Gravitational Well...

That must be some black hole nearby, because I get caught in it often.

Need some technical app help. When I get home from work, I often have lots of trouble getting the game to start. I usually get stuck at: Activating Com Badge, or Communicating with Starfleet, or the dreaded Clearing Gravitational Well. When these lockups occur, I usually have to clear my storage and memory, clear browser history, and often reboot the phone (android galaxy S5). And sometimes after all that it STILL won't launch. Sometimes it takes trying over and over again for 20 minutes or more.

Frustrating to say the least.

It's not like I'm short on memory (half available).

What is the issue? Does anyone else have this issue? What can I do to fix it?

I'm not technical, nor a expert at navigating the phone, so please keep answers in plain English.

Thx in advance, and watch out for those pesky black holes, lol.

Comments

  • Data1001Data1001 ✭✭✭✭✭
    I get the game stalling occasionally on my crappy tablet, usually when I've had the device running for days at a time. In my case, shutting the tablet down completely and starting it up again always fixes the issue.


    Could you please continue the petty bickering? I find it most intriguing.
    ~ Data, ST:TNG "Haven"
  • For my iPhone, restarting also works wonders. You could also try turning on airplane mode, then turning it off again a moment later before restarting the app. That worked well for me, too
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  • Banjo1012Banjo1012 ✭✭✭✭✭
    For my iPhone, restarting also works wonders. You could also try turning on airplane mode, then turning it off again a moment later before restarting the app. That worked well for me, too

    Clearing the RAM memory before rebooting the phone helps alot

  • WaldoMagWaldoMag ✭✭✭✭✭
    edited November 2018
    For my iPhone, restarting also works wonders. You could also try turning on airplane mode, then turning it off again a moment later before restarting the app. That worked well for me, too

    Off the main OP because this was an iOS problem.

    This happened to me after iOS update (I think 11)
    Eventually fixed with update.
    The problem.
    I saw I had WiFi but phone acted as though it did not. I could either turn WiFi off and get it back or go to airplane mode and back to normal which in essence does the same thing., Basically restart the WiFi. Was annoying. I actually turned off WiFi on phone because of it.
    I occasionally on iPad would use my phone as a hot spot to avoid it too.
    My iPad got the update first that got rid of the problem.
    Took over a week before my iPhone got the update. (I realize now it was because, it wants the WiFi to update the phone. I had turned it off. I went into settings and saw update was available. I was told it needed WiFi on to install)
  • I'm getting this issue on Android tablet Frequently.
    Clear cache, airplane mode, restart, nothing. Toggle WiFi off /on several times, nothing.
    Haven't found the magic fix yet
  • I'm getting this issue on Android tablet Frequently.
    Clear cache, airplane mode, restart, nothing. Toggle WiFi off /on several times, nothing.
    Haven't found the magic fix yet

    Greetings, FNB Commander!
    Yeah, I know. It's only started happening since the last update.
  • WaldoMagWaldoMag ✭✭✭✭✭
    I'm getting this issue on Android tablet Frequently.
    Clear cache, airplane mode, restart, nothing. Toggle WiFi off /on several times, nothing.
    Haven't found the magic fix yet

    Greetings, FNB Commander!
    Yeah, I know. It's only started happening since the last update.

    If you turn WiFi off and basically use the phone to connect, will that work.
    If it does not work, then it most likely is not a WiFi problem.

    I just love operating system updates that break things.☹️

  • edited December 2018
    My Android OS has not been updated recently. I've tried running STT on two different Android devices on two different wifi networks. The problem does not appear to affect steam or Facebook gameroom which means no ad warps. If it errors it says no internet although I am able to download just fine
    9tldi9k23xw4.png

    This connection is on a Lenovo wifi tablet - it has no 4G. Here is my internet download speed:
    nimhg4u41dri.png
    It is only Timelines affected. I guess it's back to Facebarf gameroom and no ad warps
  • [7TW] UnkieB[7TW] UnkieB ✭✭✭✭✭
    I get that message all of the time lately (on iOS), but if I just tap Okay and wait a second the game loads and plays fine.
  • I get that occasionally when I have a week connection. Make sue your WIFI is on. Otherwise it is using the network your phone is on.
  • DavidF95DavidF95 ✭✭
    edited December 2018
    I get this all the time on 3 different Windows 10 PCs. 2 hardwired and one wireless. I also am on AT&T Fiber with 1 GBs upload and download. I just end task and start it again. Happens about half the time I play.
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